craig johnston
Clevedon,Bristol
Summary
Accomplished professional with expertise in product launch and business development, demonstrating strong organisational acumen and financial analysis skills. Proven track record in adhering to safety regulations and delivering professional training, while effectively managing budget administration and performance monitoring. Committed to leadership development, staff recruitment, and retention, with a focus on integrity and ethics. Career goals include leveraging interpersonal savvy to drive business growth and enhance operational efficiency.
Offering strong leadership and strategic planning capabilities with background in team management and operational oversight. Knowledgeable about enhancing productivity, fostering positive work environments, and driving continuous improvement. Ready to use and develop communication, problem-solving, and decision-making skills in a Management role.
Driven professional with leadership and strategic planning skills, coupled with strong background in team management and operational efficiency. Skilled at fostering team collaboration and implementing process improvements. Focused on driving growth and achieving organisational success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
General Manager
lounges
Weston-super-Mare, North Somerset
06.2025 - Current
- Identified new business opportunities, leading to market expansion.
- Delivered results under pressure to meet tight deadlines.
- Defined company direction through careful strategic planning.
- Established successful partnerships with other companies for mutual growth.
- Fostered a high-performance culture, resulting in increased productivity.
- Established a positive work environment which promoted staff morale and productivity.
- Managed key stakeholder relationships for smoother project completion.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Improved staff retention with robust HR policies and procedures.
- Maintained compliance with industry regulations at all times.
- Implemented rigorous financial controls, improving overall profitability.
- Created and led successful business culture focused on performance.
- Allocated resources to teams and projects based on need, performance and availability.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Displayed energy and enthusiasm in fast-paced environment.
General manager
HF holidays
Coniston, Cumbria
04.2024 - 06.2025
- Increased overall operational efficiency by implementing new management strategies.
- Implemented rigorous financial controls, improving overall profitability.
- Defined company direction through careful strategic planning.
- Managed key stakeholder relationships for smoother project completion.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Tailored guest experiences according to individual preferences creating unique stays.
- Implemented energy-saving measures for environmental sustainability.
- Collaborated with sales team to maximise room occupancy rates.
- Assisted in marketing campaigns to increase hotel visibility.
- Investigated negative reviews and took corrective action enhancing future guest experiences.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
- Handled employee grievances to maintain harmony within the workforce.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Steered project execution whilst adhering strictly to timeline constraints.
- Conducted initial interviews with prospective employees, ensuring alignment with company values.
- Provided constructive feedback to unsuccessful applicants, enhancing company reputation amongst job seekers.
- Leverage social media networks to source potential candidates effectively.
- Streamlined recruitment processes for increased efficiency and candidate satisfaction.
Activities manager
Haven Holidays
point clear, Essex
02.2020 - 04.2024
- Sourced entertainment acts to diversify the schedule of activities offered to guests.
- Coordinated daily schedules, resulting in smooth operations.
- Devised creative activity plans for improved guest engagement.
- Implemented cost saving measures whilst maintaining high-quality service standards.
- Led team meetings, facilitating open discussions and idea exchanges for continuous improvement initiatives.
- Boosted team morale with regular motivational sessions and team bonding activities.
- Fostered a positive working environment through open communication channels and transparency.
- Improved guest satisfaction by implementing innovative activity programmes.
- Maintained safety compliance by conducting regular risk assessments and inspections of facilities.
- Enhanced customer service standards with thorough staff training sessions.
- Negotiated supplier contracts to secure best prices and services.
- Incorporated guest feedback into programme development processes, leading to more tailored offerings that resonated well with target demographics.
- Cultivated strong relationships with local businesses for mutual benefit.
- Oversaw facility upgrades, ensuring top-notch amenities for guests.
- Conducted performance reviews, leading to enhanced employee productivity levels.
- Produced weekly activity programme, communicating social schedule to all residents.
- Kept all activities documented to inform future planning.
Service Excellence Trainer
Disney Corporation
miami, florida
11.2017 - 02.2020
- Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
- Fostered an environment conducive to learning through engaging and supportive coaching methods.
- Tailored training modules for improved staff productivity.
- Conducted needs analysis to identify skill gaps in workforce.
- Stayed abreast of latest industry trends; incorporated these into relevant courses.
- Handled logistical arrangements for off-site seminars and workshops efficiently.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Achieved high engagement rates with innovative training techniques.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Implemented an interactive e-learning platform, enhanced accessibility of training resources.
- Handpicked suitable external trainers as per specific requirements.
- Streamlined onboarding process for new hires by designing a robust orientation programme.
- Analysed training needs to determine learning styles and skills shortages.
- Facilitated soft skills training, improving communication and interpersonal abilities.
- Prepared training materials and supplemental aids to support employee comprehension.
- Communicated appraisal arrangements, helping employees to achieve personal development goals.
- Designed new learning and development programmes that deliver best employment practice.
Education
psychology and criminology
Arden University
Coventry 05.2021 - 08.2024
business and training developer
babcock
02.2016 - 04.2018
Skills
- Safety regulations adherence
- Product launch expertise
- Professional training delivery
- Financial budgeting
- Organisational acumen
- Business development
- Financial analysis
- Budget administration
- Performance monitoring
- Leadership development
- Staff recruitment and retention
- Interpersonal savvy
- Integrity and ethics
Timeline
General Manager
lounges
06.2025 - Current
General manager
HF holidays
04.2024 - 06.2025
psychology and criminology
Arden University
05.2021 - 08.2024
Activities manager
Haven Holidays
02.2020 - 04.2024
Service Excellence Trainer
Disney Corporation
11.2017 - 02.2020
business and training developer
babcock
02.2016 - 04.2018
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