Craig Johnson

• Utilised knowledge of products to suggest suitable purchases for customers' needs.
• Managed cash transactions to ensure accuracy and accountability.
• Assisted in inventory management for streamlined operations.
• Provided product information to customers, assisting in purchasing decisions.
• Handled customer queries and complaints to achieve resolution and satisfaction.
• Processed customer orders, ensuring timely delivery and satisfaction.
• Resolved technical issues at the counter promptly, contributing to smooth operations.
• Coordinated with suppliers for restocking of inventory as needed.

• Processed orders accurately for customer satisfaction.
• Ensured adherence to company policies whilst dealing with customers.
• Resolved customer concerns promptly to maintain satisfaction.
• Responded to telephone and in-person requests for information.
• Processed orders and recorded transactions accurately.

• Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
• Accurately processed returns, credit notes and refund requests within 1 hour average.
• Swiftly and carefully unloaded and stored deliveries within 30 minutes.
• Accepted card, cash and cheque payments in POS register system.
• Identified discrepancies in stocks through regular inventory management.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Inspected products for damages and expiry dates before processing refunds.
• Carried out active selling from initial customer greeting.
• Prepared invoices for customers with large orders or special sales types.
• Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
• Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
• Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
• Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
• Liaised with suppliers and customers to ensure special orders were correct and received with minimal turnaround.

• Checked incoming goods against delivery documentation, reporting missing or damaged items for prompt resolution.
• Completed work following safety rules for best working practices.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Answered sales calls
• Took inventory of stock products and identified discrepancies between computer logs and physical counts.
• Built rapport with customers to enhance in-store experience and provide outstanding customer service.
• Offered guidance on product selection to increase sales.
• Identified and sourced parts for customers.

• Accurately processed returns, credit notes, refunds and tool lease requests within 3 days average.
• Served 30+ trade counter customers per day with professionalism and efficiency.
• Answered 45 calls per day, providing detailed advice to customers and resolving queries promptly.
• Swiftly and carefully unloaded and stored deliveries within 1 hour.
• Performed stocktake checks on weekly basis, recording details in Sage with 100% accuracy.
• Checked customer IDs at checkout for age-restricted products.
• Organised displays to promote inventory and encourage customer purchases.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Offered guidance on product selection to increase sales.
• Inspected products thoroughly before processing refunds.
• Demonstrated product usage and features to customers.
• Utilised developed Cumbria and south lakes road-network knowledge to ensure delivery deadlines were met.
• Safely loaded and unloaded 60 parcels per day, lifting and carrying objects of 25+ kg.

• Building Security and Fire checks.
• Served Drinks and food.
• Set conferences and functions.
• Answered incoming calls and queries.
• Fire Warden.
• First Aid certificated.
• Setup and broke down functions in good time.

• Loaded truck and properly secured items to prevent damage during transportation.
• Completed on-time deliveries by choosing the best and most efficient routes.
• Verified each delivery against shipping instructions before delivering to customers.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors.
• Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
• Fostered positive working relationships with customers by responding to their questions and concerns.
• Interpreted maps and followed written and verbal directions.
• Completed all necessary paperwork using neat and legible handwriting.

Day to day running of the night team.

• Set weddings and conferences.
• Served drinks and room services.
• Health and safety officer for porterage department.
• Trained emergency first aider.
• Light maintenance duties.
• Fire warden.
• Responsible for building security after hours.
• Basic food hygiene certificate.

• Maintained marina jetties, holiday cottages and grounds
• Responsible for site security.
• Cash handling.
• Transportation of boats.
• Safe storage of tools and chemicals.