Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Custom
Professional Reference
Personal Reference
Timeline
AdministrativeAssistant
Craig Hornby

Craig Hornby

Maidstone,Kent

Summary

Respected Prison Officer with exceptional communication and teamwork abilities offers experience in pressurised enviroments. Resilient, patient and proactive for responsive staff and offender support. Calm under pressure to maintain safe, secure environments. I exhibit a calm, controlled attitude when confronting threatening or challenging behaviour. Proven success coordinating activities with large teams, managing conflict and mentoring individuals. Extremely disciplined with smart and professional appearance. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. I am well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

25
25
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Senior officer

HMPPS
Maidstone
10.2020 - Current
  • Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
  • De-escalated threatening behaviours, using restraint techniques when necessary.
  • Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
  • Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
  • Kept accurate and timely data in prisoner records and carried out other administrative duties.
  • Performed thorough searches of prisoners and cells to reduce contraband items.
  • Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure prison care.
  • Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.
  • Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security within correctional centres.
  • Acted as professional role model to other staff and those within prison care.
  • Observed prisoner conduct to detect suspicious behaviour.
  • Kept official prison records in line with established procedures.
  • Performed internal and external escort duties of prisoners with meticulous attention to detail to avoid incidents.
  • Supported offenders with rehabilitation programmes for positive prisoner outcomes and optimum public safety.
  • Mentored individuals to minimise likelihood of re-offending.
  • Inspected integrity of locks, windows, doors and gates for security purposes.
  • Encouraged prisoners to participate in work and education programmes.
  • Recognised signs of bullying and blackmail, taking immediate action to prevent escalation.
  • Diligently supervised prisoners throughout shifts including during meal times, recreation periods, sport and work assignments.

Night shift manager

Parcelforce Worldwide
London
10.2007 - 09.2020
  • Organised briefing for night shift staff to follow instructions.
  • Performed concise and accurate handovers to day manager at end of shift.
  • Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
  • Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
  • Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
  • Formulated and submitted summary reports to management.
  • Maintained clean, safe and orderly warehouse space.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.

Funeral director

Co-operative Funeralcare
London
05.1999 - 09.2007
  • Addressed concerns and explained costs of funeral services to family or friends of deceased people.
  • Dressed deceased in chosen clothing and transported bodies to casket.
  • Maintained good customer relationships by quickly resolving issues or complaints in a timely and professional manner.
  • Facilitated smooth operations by overseeing transportation of caskets to churches and cemeteries.
  • Improved customer satisfaction by promptly dealing with family requests and last-minute service changes.
  • Contacted relevant parties to arrange transportation of bodies from place of death to funeral home.
  • Liaised with mortuary and cemetery professionals to foster smooth transitions,
  • Arranged funeral services, coordinating details with families to meet individual needs.
  • Kept staff up-to-date on safety procedures and best practices through training.
  • Discussed available services with clients to evaluate needs.
  • Arranged funeral/memorial services in a professional caring manner.
  • Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.

Education

GCSEs -

Barking Abbey School, A Specialist Sports and Humanities College
Barking
09.1994 - 04.1999

Skills

  • Calm under pressure
  • Conflict Resolution
  • Verbal communication
  • Conflict management
  • Expert communicator
  • Flexible
  • Empathetic
  • Customer Service
  • Attention to Detail

Affiliations

  • Football
  • American football
  • Country music
  • American history

Accomplishments

Driver of the year - Parcelforce 2011


Certification

UEFA level B coach

CSRA trainer - HMPPS 2021 - present

ACCT case manager - HMPPS 2022- present

Custom

I have always been passionate and committed to my work in my 3 professional working roles, starting in entry level positions building a foundation of knowledge around roles, duties and responsibilities. This allowed me to envision a clear career progression path and work towards that goal by attending relevant training programmes within the company.

In my operational service I have applied this same strategy, committing totally to my role, learning the specifics and the individual and collective expectations, proceeding to spend time with my superiors to gain an insight into their knowledge and experience to expand my own.

In my twenty-five years of work experience I developed the necessary skills to carry forward. I have worked in highly emotional situations within the funeral industry, and this enabled me to provide a calm, collected yet empathetic professional service. When I worked for Parcelforce as a manager this was a pressurised commercial company where budgeting, seeing the bigger picture, strategic planning and managing a team of staff gave me the opportunity to recognise my strengths in these areas, be adaptable and deliver at pace. These are some of the transferrable skills I feel are relevant to any workplace which can be adapted to any environment.

I see the remainder of my working career being within customer service and believe I can bring positive improvement to the staff and the company where I work, influencing and motivating staff.

Over the last 20 years I have run and coached numerous football teams ranging from under 7's to senior mens football, using my passion and knowledge of football I created a charity football club for prison officers where we played games around the South East to raise money for Help for heroes.

Professional Reference


Governor Dean Liddle: 

HMP Maidstone

36 County Road

Maidstone  ME14 1UZ

dean.liddle@justice.gov.uk

01622 775300 or 07515 971178

Personal Reference

Officer Katie Byrne

HMP Maidstone

36 County Road

Maidstone  ME14 1UZ

katie.byrne@justice.gov.uk

01622 775300 or 07553 487780

Timeline

Senior officer

HMPPS
10.2020 - Current

Night shift manager

Parcelforce Worldwide
10.2007 - 09.2020

Funeral director

Co-operative Funeralcare
05.1999 - 09.2007

GCSEs -

Barking Abbey School, A Specialist Sports and Humanities College
09.1994 - 04.1999

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Craig Hornby