Summary
Overview
Work History
Education
Skills
References
Timeline
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Craig Harman

Dorchester

Summary

Motivational leader known for productively and efficiently completing tasks. Specialize in relationship building, customer retention strategies, and problem-solving techniques. Excel in communication, empathy, and adaptability to ensure customer satisfaction and loyalty as well as leveraging these skills to support company growth and client success.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Harte Hanks
St Petersburg
05.2024 - Current
  • Enhanced opportunity generation for SDRs by 220%
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Identified opportunities for improvement in operational performance metrics.
  • Assessed employee performance against established benchmarks or targets.

Senior SDR Team Leader

Harte Hanks
St Petersburg
07.2020 - 05.2024
  • Consistently exceeded 100% commission targets monthly to lead by example.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

LDR Manager Americas

Harte Hanks
St Petersburg
05.2018 - 07.2020
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.

Sales Development Representative

Harte Hanks
St Petersburg
10.2017 - 05.2018
  • Handled entire sales pipeline maintaining customer relations and securing ongoing revenue streams
  • Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

A Level - English Language And Literature

Strodes College
Egham, Surrey
06-2000

Skills

  • Customer Account Management
  • Customer Relationship Management
  • Collaborative Strategic Planning
  • Client Support

References

References available upon request.

Timeline

Customer Success Manager

Harte Hanks
05.2024 - Current

Senior SDR Team Leader

Harte Hanks
07.2020 - 05.2024

LDR Manager Americas

Harte Hanks
05.2018 - 07.2020

Sales Development Representative

Harte Hanks
10.2017 - 05.2018

A Level - English Language And Literature

Strodes College

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Craig Harman