Craig Fewings
Swansea,Wales
Summary
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Overview
2026
2026
years of professional experience
Work History
Operations manager
Sainsburys
Store manager
Sainsburys
Lampeter, Ceredigion
04.2023 - Current
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Streamlined operations to maximise efficiency and minimise waste.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Lead Food Manager
Sainsburys
Thornhill, Cardiff
04.2022 - 04.2023
- Maintained high standards of cleanliness, leading to excellent hygiene ratings.
- Analysed market trends and competitor offerings to adjust our menus accordingly.
- Oversaw budgeting and accounting tasks for optimal financial management.
Operations manager
Sainsburys
Potypridd
04.2021 - 04.2022
- Applied lean principles to operations management, reduced waste significantly.
- Devised operational policies for regulatory compliance and best practices adherence.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
Education
GCSEs -
Penlan Comprehensive
SwanseaA-Levels - Accounting, Business Studies, IT
Gorseinon College
Swansea06.2002
Skills
- Financial reporting
- Crisis management capabilities
- Profit and loss understanding
- Commercial acumen
- Brand Promotion
- Performance monitoring
- Sales Leadership
- Employee motivation techniques
- Health and Safety regulations
- Customer Service
- Team Leadership
- Strategic planning
- Process Improvement
- Change management
Timeline
Store manager
Sainsburys
04.2023 - Current
Lead Food Manager
Sainsburys
04.2022 - 04.2023
Operations manager
Sainsburys
04.2021 - 04.2022
Operations manager
Sainsburys
GCSEs -
Penlan Comprehensive
A-Levels - Accounting, Business Studies, IT
Gorseinon College
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