Craig Elwood
Aberdeen,Aberdeenshire
Summary
Customer-focused professional skilled in managing complaints and enhancing product knowledge. Excels in multitasking and maintaining composure under pressure, driving efficiency in fast-paced environments. Strong communicator with expertise in point-of-sale systems, dedicated to improving customer satisfaction and operational effectiveness.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Barista
Signus FoodsLTD (The Drive at Haddo)
Ellon, Aberdeenshire
07.2025 - Current
- Cooperate with team members during busy shifts to improve workflow efficiency.
- Streamline order taking to cut customer waiting times and increase convenience.
- Provide a welcoming café atmosphere to encourage repeat visits.
- Keep café area clean while preparing customer orders.
- Build strong relationships with regular clients to support loyalty and repeat business.
- Operate espresso machine with precision and careful handling during service.
- Apply hygiene standards across café premises to meet public health safety.
- Handle high volume orders during peak hours while maintaining service quality.
- Serve high-quality coffee and beverages to protect customer satisfaction.
- Resolve customer complaints quickly to maintain satisfaction and calm concerns.
- Display pastries fresh to strengthen overall quality assurance standards.
- Coordinate with kitchen staff through clear communication for seamless service delivery.
Service advisor
John Clark Audi
Aberdeen, Aberdeen City
10.2024 - 06.2025
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Documented all services provided, maintaining comprehensive records.
- Coordinated with technicians to ensure quality of service.
- Kept abreast of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Updated job knowledge regularly through continuous learning initiatives.
- Handled administrative tasks for effective service delivery.
- Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
- Improved customer satisfaction by providing timely and accurate information.
Service advisor
Peter Vardy Porsche Aberdeen
Aberdeen, Aberdeen City
07.2022 - 10.2024
- Coordinated with technicians to ensure quality of service.
- Improved customer satisfaction by providing timely and accurate information.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Documented all services provided, maintaining comprehensive records.
- Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
- Oversaw vehicle inspections, increasing safety measures.
- Managed challenging customer situations for resolution and customer retention.
- Delivered excellent customer service by understanding and meeting their requirements.
- Built rapport with customers, enhancing long-term relationships.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Responded to questions regarding service outcomes and resolved complaints.
Shop supervisor
Rs MCcolls
Portlethen, Aberdeenshire
01.2018 - 07.2022
- Liaised between staff and upper management to address concerns or suggestions.
- Promoted top-selling items on prime locations within the shop floor for heightened visibility.
- Resolved issues amongst team members, promoting a harmonious working atmosphere.
- Trained new members of staff for improved customer service.
- Organised shift schedules for optimal staff coverage during peak hours.
- Handled customer queries and complaints, fostering a positive shopping environment.
- Assisted customers in finding desired items, enhancing satisfaction levels.
- Monitored shop cleanliness for a pleasant shopping experience.
Waiter
Station Hotel
Stonehaven, Aberdeenshire
06.2016 - 01.2018
- Delivered excellent customer service through friendly and polite interaction.
- Proactively attended to customers' needs, ensuring a consistently high standard of waiting service.
- Liaised with kitchen staff for prompt order delivery to customers.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Explained dish components clearly to inform customers' decisions.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Handled payment transactions to guarantee smooth customer checkout process.
- Maintained professional appearance during shifts, enhancing the establishment's image and customer experience.
- Completed side duties, including refilling condiments, to maintain an organised and efficient workplace.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Education
HNC - 3D graphic and interior design
Dundee and Angus College
Arbroath 06.2017 - 06.2018
Skills
- Point-of-sale proficiency
- Product knowledge promotion
- Customer complaint resolution
- Multitasking proficiency
- Efficient work pace
- Basic computer literacy
- Pressure resilience
- Shift resilience
- Punctuality
- Adaptive communication style
- Responsibility acceptance
Affiliations
- Music
- Art/sketching
- Exercise
Timeline
Barista
Signus FoodsLTD (The Drive at Haddo)
07.2025 - Current
Service advisor
John Clark Audi
10.2024 - 06.2025
Service advisor
Peter Vardy Porsche Aberdeen
07.2022 - 10.2024
Shop supervisor
Rs MCcolls
01.2018 - 07.2022
HNC - 3D graphic and interior design
Dundee and Angus College
06.2017 - 06.2018
Waiter
Station Hotel
06.2016 - 01.2018