Craig Douglas
Chillington,Devon
Summary
Adaptable and resourceful leader, dedicated to improving productivity objectives and increasing revenue. Trains and mentors managers to nurture cohesive leadership team that cultivates strong work culture, top quality standards and high employee performance. Driven individual with flair for communication and negotiation, ready to excel as Sales Executive. Demonstrates strong problem-solving abilities and exceptional interpersonal skills, combined with background in customer service and marketing. Poised to drive revenue growth and build lasting client relationships.
Overview
18
18
years of professional experience
Work History
Cafe owner
Fika Kingsbridge Ltd
Kingsbridge, Devon
07.2023 - Current
- Turned sales around , couple of Months, from average 6kpm to average 18kpm
- Completed accurate end-of-day financial routines for cash and card transactions.
- Managed repair and maintenance activities to fix broken and faulty equipment.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Developed and implemented strategies to reduce costs and boost profitability.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Addressed guest complaints to keep customers satisfied.
- Prepared and financed budgets for restaurant operations and events.
- Harnessed tools and technologies, streamlining restaurant operations.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
Sales executive
Super Poly Ltd
Kingsbridge, Devon
11.2023 - 08.2024
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximize revenue.
- Maintained contact with customers throughout sales and pre-delivery process.
- Cold-called customers from assigned contact lists to build new business.
- Managed over 40 calls per day
Managing Director
Dynamic Sales Tupperware
Northriding
01.2008 - 10.2022
- Provided customers with outstanding service, extending relationships for future business opportunities
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives
- Oversaw HR functions, including hiring, staffing, training, payroll and labour law compliance
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy
- Maintained smooth operations through careful management of office workflow and administrative processes
- Supervised budgets and timelines, ensuring progress met project scope targets
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies
- Directed day-to-day work of 67 employees and motivated teams to exceed objectives
- Over 30,000 Salesforce Agents
- Created and led successful business culture focused on performance
- Improved business planning and processes by applying 10 years of industry knowledge.
Assessor
Dent Boys
Strjidom Park, Johannesburg
01.2007 - 01.2008
- Vehicle Assessments
- Submitting Claims to Insurers
- Managed Office Staff
- Responsible for office admin
- Responsible for Opening and Closing of Workshop
- Responded and assisted customers with account inquiries and updates
- Photographed Vehicle interior and exterior to properly document features and conditions
- Handled claims on behalf of insurance companies
- Prepared thorough, accurate valuations.
- Created new operations
- Increased sales by 45%
Education
Certificate of Higher Education - High School
Fourways High School
Johannesburg / South Africa 01.1998 - 12.2004
Short Course - Property Development and Management
University of Cape Town
04.2022 -
Skills
- Lead development
- Sales and market development
- Leadership skills
- Logistical planning
Personal Information
Date of birth: 05/24/1984
Custom
Hobbies & Interests , Outdoor Activities Boating Flying Motorcycles
Timeline
Sales executive
Super Poly Ltd
11.2023 - 08.2024
Cafe owner
Fika Kingsbridge Ltd
07.2023 - Current
Short Course - Property Development and Management
University of Cape Town
04.2022 -
Managing Director
Dynamic Sales Tupperware
01.2008 - 10.2022
Assessor
Dent Boys
01.2007 - 01.2008
Certificate of Higher Education - High School
Fourways High School
01.1998 - 12.2004
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