Summary
Overview
Work history
Skills
Timeline
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Craig Cottrill

WIGAN,Lancashire

Summary

A results-driven and adept Agency Site Manager, offering over 5 years of proven onsite expertise. With a solid foundation in enhancing customer experience, I specialize in forging robust and enduring business relationships with Key Stakeholders across diverse business sectors. Leading a team of 10+ Direct Reports, encompassing Shift Managers, Onsite Supports, and Administrators, I've cultivated a culture of excellence and growth. My tenure includes strategically managing a dynamic temporary workforce exceeding a thousand employees, aligning their efforts cohesively to achieve and exceed predefined customer objectives.

Overview

6
6
years of professional experience

Work history

Site manager

Challenge Group
Wigan, Manchester
10.2019 - Current
  • Effectively orchestrated onsite operations, encompassing meticulous labor planning, adept absence management, strategic retention of attrition, and proficient utilization of data analytics to optimize performance and drive organizational success.
  • Developed and nurtured strong business relationships with clients, resulting in enhanced collaboration and customer satisfaction.
  • Embedded and promoted a customer centric orientation and ethos to a team of 10+ direct reports, including Shift Managers, Onsite Supports, and Admins, fostering a culture of growth and excellence.
  • Effectively managed a temporary workforce of over a thousand employees at anyone time, aligning their efforts with the organization's goals and objectives.
  • Directed comprehensive investigations, employing a systematic approach to gather evidence, analyze findings, and provide insightful conclusions. These investigations have involved thorough examination of relevant information, coordination with stakeholders, and implementation of appropriate strategies to address identified issues effectively
  • Taken a proactive role in managing workplace grievances, serving as the primary point of contact for employees seeking resolution. This responsibility has involved conducting thorough investigations, facilitating open communication between parties involved, ensuring adherence to company policies and legal regulations, and implementing fair and effective resolutions to promote a positive work environment."
  • Implemented strategies to optimize workflow and enhance productivity, resulting in improved operational efficiency and cost savings


Shift manager

Challenge Group
Widnes, Halton
10.2019 - 10.2020
  • Exhibited a commitment to upholding contract rules and standards by consistently reinforcing them with employees, ensuring adherence to acceptable levels of conduct, attendance, and performance.
  • Offered constructive and positive feedback to employees as appropriate, while also identifying and addressing their development needs by providing tailored training solutions
  • Maintained alignment between labor demand as per contractual obligations and actual delivery, consistently meeting agreed Key Performance Indicators (KPIs). Proactively addressed potential shortfalls or disruptions to the contract, ensuring smooth operations and timely provision of services.
  • Collaborated closely with the client's safety manager and other relevant management teams to conduct necessary health and safety investigations in the event of a work-related incident involving any worker

Site support

Challenge Group
Bolton, Manchester
08.2018 - 10.2019
  • Ensured that every returning employee from an absence underwent a fitness assessment prior to resuming work, conducting a welcome back conversation on each occasion to ensure their readiness and well-being
  • Supported the workforce through ongoing enhancement of our onsite service via engagement tools, including regular surveys and catch-up sessions. These initiatives ensured we remained attuned to any changes or adjustments needed for employees since the commencement of their assignment
  • Conducted meet-and-greet presentations for new employees, facilitating the issuance of security badges and smoothly transitioning them to the Learning & Development Team

Skills

  • Conflict resolution
  • Process management
  • Team leadership
  • Self Motivated
  • Communication
  • Commercial Awareness
  • Google Suite
  • Microsoft Office

Timeline

Site manager

Challenge Group
10.2019 - Current

Shift manager

Challenge Group
10.2019 - 10.2020

Site support

Challenge Group
08.2018 - 10.2019

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Craig Cottrill