Craig Bungay
Reading,Berkshire
Summary
Dynamic and results-driven professional with 24 years of experience at Spectra Logic Europe, progressing from a Professional Services Engineer to Vice President of Sales. Adept at leading teams, enhancing customer experience, and driving revenue growth. Passionate about the automotive industry and eager to apply extensive leadership, problem-solving, and aftersales expertise in a challenging new role. Thrive on listening to customers’ concerns and challenges, working relentlessly to find effective resolutions that enhance satisfaction and business success.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Vice Presedent Sales, EMEA & India
Spectra Logic Europe Ltd
Bracknell, West Berkshire
10.2006 - Current
- Lead and manage local and remote, high-performance sales teams, ensuring alignment with business objectives and revenue targets.
- Develop and maintain strong client relationships, ensuring customer satisfaction and retention.
- Oversee aftersales processes, ensuring customers receive optimal service and support.
- Identify and implement process improvements to enhance customer experience.
Professional Services Engineer
Spectra Logic Europe Ltd
Bracknell, Berkshire
07.2001 - 10.2006
- Provided technical support and professional services to customers, ensuring seamless deployment and operation of solutions.
- Worked closely with customers to understand their challenges and recommend suitable solutions.
- Kept abreast of latest industry trends by attending relevant training seminars; ensured current knowledge base.
EMEA Application Engineer
Overland Data
Wokingham, West Berkshire
02.1998 - 07.2001
- Enhanced user experience by providing timely and effective support.
- Liaised with clients to understand their specific needs and recommend solutions accordingly.
- Resolved complex technical issues with a meticulous approach.
- Troubleshot hardware problems, achieving smoother operations.
- Improved system performance by troubleshooting technical issues.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporate goals.
Education
Diploma of Higher Education - Digital Electronics and Microprocessing - ONC
Reading College
Reading 09.1989 - 07.1993
Skills
- Customer-Centric Problem Solving
- Aftersales and Service Optimization
- Team Leadership & Development
- Strategic Sales & Revenue Growth
- Process Improvement & Efficiency
- Relationship Management & Retention
- High-Value Client Engagement
- Cross-Functional Collaboration
- Critical-thinking
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Affiliations
- • Automotive Industry Enthusiast - Show Cars and F1
References
References available upon request.
Timeline
Vice Presedent Sales, EMEA & India
Spectra Logic Europe Ltd
10.2006 - Current
Professional Services Engineer
Spectra Logic Europe Ltd
07.2001 - 10.2006
EMEA Application Engineer
Overland Data
02.1998 - 07.2001
Diploma of Higher Education - Digital Electronics and Microprocessing - ONC
Reading College
09.1989 - 07.1993
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