Craig Bram

Maintain production line systems, provisioning industrial tools, supporting users with IT related issues.

• Strategised long-term goals and objectives with steady focus on mission accomplishment.
• Piloted change management programs to enhance adaptability of workforce.
• Oversaw financial operations to maintain fiscal health of the company.
• Streamlined processes, achieved better resource allocation.
• Introduced cost control measures, witnessed significant reduction in overheads.
• Targeted operational inefficiencies to improve profit margins.
• Executed mergers and acquisitions for business expansion.
• Fostered a culture of innovation for product development success.
• Drove digital transformation efforts, established strong online presence for the firm.
• Formulated business plan to ensure sustainability in competitive markets.
• Led strategic planning initiatives to secure company's future growth.
• Cultivated productive work environment through employee motivation initiatives.
• Developed corporate policies, improved ethical standards across the organisation.
• Advanced training programmes, boosted employee skills and performance levels.
• Improved business resilience with risk management strategies.

• Liaised with clients, understanding their needs and translating them into technical requirements.
• Delivered cost-effective solutions for complex engineering problems.
• Managed multiple projects, ensuring timely completion and high-quality work.
• Cooperated with cross-functional teams during project development stages.
• Coordinated with other engineers and professionals on large scale projects.
• Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
• Optimised manufacturing processes, resulting in increased efficiency.
• Streamlined workflow by implementing efficient task management strategies.
• Minimised safety risks with thorough inspections and maintenance schedules.
• Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
• Oversaw installation, testing and commissioning of engineering systems to meet performance and safety requirements.
• Maintain production line systems, provisioning industrial tools, supporting users with IT related issues.

• Mentored junior engineers, aiding professional growth and development.
• Prepared technical reports to communicate project progress and outcomes.
• Managed complex engineering projects from conception to completion.
• Liaised with clients to gather specific project requirements.
• Ensured regulatory compliance in all engineering practices to maintain industry standards.
• Conducted comprehensive system tests for quality assurance purposes.
• Implemented safety protocols, enhancing workplace conditions.
• Established effective maintenance schedules for long-term equipment functionality.
• Collaborated effectively with cross-functional teams, ensuring smooth project execution.
• Analysed data trends to inform future engineering decisions.
• Conducted risk assessments and proposed mitigation strategies for projects.
• Conducted performance evaluations and provided feedback to engineering team members.
• Conducted technical analyses and feasibility studies to inform project decision-making.
• Drove development of cutting-edge strategies and techniques to meet increasingly demanding industry standards.
• Managing IT Infrastructure – Windows Server 2012, 2016, 2019, Responding, isolating, and analysing security incidents such as phishing emails, SIP attacks & other suspicious activity.

• Streamlined communication between departments to facilitate faster problem resolution.
• Improved IT system security by conducting regular network audits.
• Coordinated with third-party vendors to secure necessary equipment and services on time.
• Assisted customers remotely using various tools, ensuring prompt service delivery regardless of location constraints.
• Provided training to junior engineers, leading to enhanced team performance.
• Simplified complex technical jargon for non-technical staff, enhancing understanding across teams.
• Increased system efficiency by implementing new software solutions.
• Identified potential risks in the IT infrastructure, preventing future issues from occurring.
• Managed server configurations according to industry best practices whilst maintaining data integrity at all times.
• Ensured minimal downtime during system upgrades through careful planning and execution.
• Documented troubleshooting procedures for future reference.
• Diagnosed and resolved technical issues promptly with minimal downtime for end-users.
• Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
• Maintained accurate and detailed records of customer interactions and solutions.
• Held training sessions for end-users to enhance overall technical proficiency.
• Collaborated closely with developers for early detection of bugs or defects in newly released software versions.
• Managing user accounts, troubleshooting network, hardware, and software issues for a variety of customers such NHS and multiple telecommunication clients.

• Provided exceptional customer service by addressing queries promptly and efficiently.
• Implemented new technologies, contributing to innovative solutions development.
• Coordinated with project managers for smooth project execution.
• Developed comprehensive technical reports for upper management review.
• Performed critical software upgrades to improve system functionality.
• Conducted detailed site surveys for accurate project planning.
• Optimised operational efficiency by streamlining processes where necessary.
• Travelled extensively to various sites for hands-on problem-solving.
• Improved system efficiency by conducting thorough on-site inspections.
• Trained junior engineers to enhance their field knowledge and skills.
• Initiated preventative maintenance procedures, extending equipment lifespan.
• Installed, tested, and commissioned complex machinery to ensure optimal performance.
• Supporting DDN customers using Tengine storage device on SAN within data centres across the UK on behalf of various clients from the Police service to Ultra Electronics.