Craig Biggs
Derby,Derbyshire
Summary
Accomplished Plumbing and Heating Engineer with over a decade of experience in gas appliance installation, heating system repair, and plumbing diagnostics. Expertise in upgrading heating systems for energy efficiency and maintaining compliance with British standards. Skilled in swiftly diagnosing and rectifying system malfunctions while fostering strong relationships with contractors and customers through effective service and communication.
Overview
14
14
years of professional experience
Work History
Plumbing and Heating Engineer
Heatwave Plumbing Services
04.2012 - Current
- Installation, maintenance, repair, and service of gas appliances in natural gas and LPG.
- Responded promptly to maintenance requests, ensuring swift resolution and maximising appliance functionality.
- Excellent book-keeping skills, along with personable and professional communication.
- Upgraded outdated heating systems, improving energy efficiency and reducing bills for clients.
- Set out and installed hot and cold water systems and associated equipment.
- Developed strong relationships with contractors and customers through efficient service and clear communication.
- Built and installed soil and waste stacks.
- Maintained detailed records of work carried out, including time and materials used.
- Utilised modern plumbing techniques to improve efficiency and reduce waste.
- Leveraged excellent time management and organisation abilities to consistently meet daily operational demands.
- Installed, serviced, and repaired various types of heating systems in residential properties.
- Accurately diagnosed, serviced and repaired gas boilers and central heating systems within agreed timeframes.
- Diagnosed and fixed faults within heating systems, reducing customer complaints significantly.
- Conducted thorough inspections and tests on existing plumbing systems to identify potential issues.
- Completed pipe fittings and plumbing services to exceptional standards.
- Installed gas appliances, flues and pressure regulating devices.
- Delivered comprehensive aftercare advice to clients, ensuring they understood how to maintain their systems effectively.
- Used hand and power tools to install gas appliances.
- Cleaned and organised workspaces to reduce hazards and safeguard tools and team members.
- Installed, serviced, and repaired various types of boilers, ensuring compliance with British standards.
- Managed complete bathroom installations, from pipework to fixture fitting, within agreed timelines.
- Designed and installed sanitary plumbing and water supply systems, discharge pipes and sanitary fixtures.
- Regularly attended training sessions to enhance skills and stay abreast of regulatory changes.
- Maintained daily quotas related to installation times, labour hours and completed tasks.
- Enforced adherence to manufacturer's instructions, industry best practice codes and current legislation to support project compliance.
- Utilised diagnostic tools effectively to swiftly identify and rectify system malfunctions.
- Delivered exceptional service, clearly explaining issues and repair options to enhance customer understanding and trust.
- Maintained up-to-date knowledge of the latest heating technologies and industry standards.
- Attended emergency call-outs regarding broken pipes and fixtures around-the-clock.
- Diagnosed and repaired various heating system faults using outstanding troubleshooting abilities with accomplished plumbing skills.
- Installed a wide range of heating appliances, including gas boilers, renewable energy systems and warm air heating systems.
- Issued appropriate certificates and notices in line with regulatory gas safety standards.
- Worked with tireless attention to health and safety standards for minimised risk & exceptional repair reliability.
- Completed mechanical fault-finding and addressed repair needs proactively to reduce equipment downtime.
Water Metre Engineer
Severn Trent Water
09.2011 - 04.2012
- Enforced compliance with laws and regulations regarding waste, wastewater and air quality.
- Oversaw maintenance of critical infrastructure, ensuring operational reliability and adherence to safety standards.
- Analysed system failures and implemented corrective actions, preventing recurrence and strengthening system robustness.
- Implemented rigorous quality control procedures, ensuring product compliance with industry standards and customer expectations.
- Debugged and troubleshot production tooling and equipment to quickly and efficiently resolve issues.
Education
NVQ Level 3 - BTEC First and National Diploma in Technology and General Engineering
University of Derby
Derby2011
Skills
- Gas appliance installation
- Heating system repair
- Plumbing diagnostics
- Pipe fitting
Timeline
Plumbing and Heating Engineer
Heatwave Plumbing Services
04.2012 - Current
Water Metre Engineer
Severn Trent Water
09.2011 - 04.2012
NVQ Level 3 - BTEC First and National Diploma in Technology and General Engineering
University of Derby