Craig Barnes
Glenrothes,Fife
Summary
Ambitious and proactive, with proven ability to lead teams and manage resources effectively. Demonstrates excellent communication and problem-solving skills, ensuring smooth operations and customer satisfaction. Ready to drive sales growth and operational excellence.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Store Manager
Greens Retail
Glenrothes, Fife
08.2024 - Current
- Streamlined operations to maximise efficiency and minimise waste.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Implemented promotional displays to increase product visibility and sales.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Coached underperforming employees improving their job performance significantly.
Deputy Store Manager
Home Bargains
Glenrothes/Leven, Fife
01.2022 - 08.2024
- Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
- Designed and implemented processes to improve awareness and compliance with HR policies.
- Managed standardised execution of skills and knowledge assessments to conduct fair and thorough performance evaluations.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Successfully managed team of 46 in approachable manner for 2 years.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Provided excellent customer care through prompt complaint resolution and quality of service.
Business Development Manager
The Buffalo Farm
Kirkcaldy, Fife
04.2020 - 01.2022
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Generated company growth through market expansion and sales.
- Produced regular reports with in-depth detail of sales performance.
- Prioritised and followed up on critical leads to boost new customer onboarding.
- Increased retention through tactical customer support to achieve KPIs.
- Predicted and interpreted consumer trends to improve product offerings.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
- Maximised media coverage through tactical planning and communications.
Brand Ambassador
Suntory
Scotland
04.2018 - 04.2020
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Facilitated product demonstrations and provided in-depth information to potential customers.
- Built relationships and rapport quickly for positive public and staff communications.
- Retained industry and service knowledge to provide helpful, informative guidance.
- Executed strategic brand presentations to enhance product awareness and consumer engagement.
- Presented at industry events to promote activity and increase partner and customer engagement.
Business Development Manager
Diageo
East Scotland
04.2016 - 04.2018
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Coached team to build client relationships and exceed sales targets.
- Negotiated and approved lucrative prices and contracts, boosting growth.
- Predicted possible positive and negative effects of proposed business developments to guide strategy development.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
- Drafted fully-fledged proposals to recommend senior management on different courses of action.
Duty Manager
Morrison's
Central/East Scotland
08.2007 - 04.2016
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Facilitated team meetings, promoting open communication and collaboration.
- Executed emergency response protocols for safe, secure and compliant environment.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
Education
HND - Digital Media
Adam Smith College
Kirkcaldy, Fife 08.2008 - 08.2010
Diploma of Higher Education - Cisco Networking
Adam Smith College
Glenrothes, Fife 08.2008 - 08.2010
Scottish Qualifications Certificate -
Glenrothes High School
Fife 08.2003 - 08.2008
Skills
- Talent management
- Staff development
- Performance management
- Team leadership
- Objection management
- Relationship management
- Visual merchandising insight
- Financial reporting
- Digital marketing
- Sales Leadership
- Product ordering
- Microsoft Office proficiency
- Supplier negotiation
- Stock control systems
Timeline
Store Manager
Greens Retail
08.2024 - Current
Deputy Store Manager
Home Bargains
01.2022 - 08.2024
Business Development Manager
The Buffalo Farm
04.2020 - 01.2022
Brand Ambassador
Suntory
04.2018 - 04.2020
Business Development Manager
Diageo
04.2016 - 04.2018
HND - Digital Media
Adam Smith College
08.2008 - 08.2010
Diploma of Higher Education - Cisco Networking
Adam Smith College
08.2008 - 08.2010
Duty Manager
Morrison's
08.2007 - 04.2016
Scottish Qualifications Certificate -
Glenrothes High School
08.2003 - 08.2008
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