Craig Asson
Burton-on-Trent,Staffordshire
Summary
Accomplished professional with extensive expertise in customer relationship management and resilience in high-intensity environments. Demonstrates proficiency in cash handling, talent recruitment and retention, budgeting, and financial analysis. Possesses strong retail industry knowledge, adept at financial reporting and budget management. Skilled in staff supervision, training, and development, with a proven ability to handle pressure effectively. Committed to leveraging skills to drive organisational success and enhance team performance.
Overview
17
17
years of professional experience
Work history
Remote Support Engineer (Tier 3)
Inspired Gaming
Burton-on-Trent, Staffordshire
06.2022 - Current
- Assist customers remotely using various tools, ensuring prompt service delivery regardless of location constraints.
- Provide training to junior engineers, leading to enhanced team performance.
- Handle high-priority tickets for quick issue resolution and increased operational efficiency.
- Diagnose and resolve technical issues promptly with minimal downtime for end-users.
- Provided expert guidance to end-users on software and hardware-related concerns.
- Work flexible hours, covering nights, weekends and bank holidays.
- Arrive at work on time and ready to start immediately.
- Offer friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Bolster team morale by organising regular team-building activities.
Customer Service Assistant
Lidl
Burton-on-Trent, Staffordshire
06.2021 - 06.2022
- Communicated effectively with colleagues to ensure seamless service delivery.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Improved customer relations by managing customer complaints effectively.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Upheld company policies and procedures consistently for maintained standards of operation.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Offered helpful advice on product selection, leading to increased sales.
- Assisted customers with varying questions using product knowledge and service expertise.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Shop Manager
William Hill
Birmingham, West Midlands
06.2016 - 03.2021
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Monitored market trends closely for competitive advantage in pricing strategies,.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Managed store inventory to ensure adequate stock levels at all times.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Managed staff rota, ensured smooth operations during peak hours.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Oversaw daily operations to achieve high productivity levels.
Assistant Manager
McDonald's
Birmingham, West Midlands
08.2008 - 06.2016
- Provided support to manager during audits, ensuring accurate reports.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Monitored sales performance regularly adjusting strategies as required.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Managed daily operations to ensure smooth running of the shop floor.
- Assisted in recruitment process to build an effective workforce.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Minimised inventory loss for improved profit margins.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Created a positive work environment, resulting in higher employee morale.
- Delegated tasks to team members efficiently improving overall productivity.
- Established clear budgets and cost controls strategies to meet objectives.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Worked on shift rota basis; provided round-the-clock plant coverage.
- Managed staff rota, ensured smooth operations during peak hours.
Education
Diploma of Higher Education - Basic Shift Management
Hamburger University
London 06.2012 - 06.2012
Diploma of Higher Education - Advanced Shift Management
Hamburger University
London 06.2013 - 06.2013
Skills
- Customer relationship
- Resilience in high-intensity environments
- Cash handling experience
- Talent recruitment and retention
- Budgeting and financial analysis
- Able to handle pressure
- Retail industry knowledge
- Financial reporting
- Budget management
- Staff supervision
- Staff training and development
Timeline
Remote Support Engineer (Tier 3)
Inspired Gaming
06.2022 - Current
Customer Service Assistant
Lidl
06.2021 - 06.2022
Shop Manager
William Hill
06.2016 - 03.2021
Diploma of Higher Education - Advanced Shift Management
Hamburger University
06.2013 - 06.2013
Diploma of Higher Education - Basic Shift Management
Hamburger University
06.2012 - 06.2012
Assistant Manager
McDonald's
08.2008 - 06.2016
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