Craig Anderson
Leicester
Summary
I’m friendly, hardworking, eager to learn and take on challenging new roles.
With over 20 years of experience in Customer Service 2 years in Administration I stand out. I have experience in Windows 365 software and Salesforce package.
Overview
18
18
years of professional experience
6017
6017
years of post-secondary education
Work history
Actively Seeking Work
DWP
Leicester
04.2024 - Current
Connections Administrator
The RAF Association
Leicester
08.2022 - 04.2024
- Recruiting/interviewing and managing the paperwork of volunteers/volunteer caseworkers for the Connections for Life service and welfare teams
- Completed enhanced DBS checks and worked with the training team to enroll the volunteers onto role specific training courses and update the spreadsheet records as needed
- Responsible for completing and posting ID badges for caseworkers and branch welfare officers
- Other duties included onboarding beneficiaries of the Association to the connections for life service
- Writing up/logging of calls as well as logging pertinent emails connected to a beneficiary or volunteer cases assigned, and taking minutes of team meetings
- Completed inhouse training on the use of Salesforce, Equality and Diversity in the workplace, GDPR amongst others.
Counter Clerk
Post office/WHSmith
08.2008 - 09.2021
- Dealt with posting of items locally and internationally using standard and enhanced services/prepping the post for daily collection
- Handled high volumes of cash and foreign currency on a daily basis
- Responsible for checking and sending passports, Drivers Licenses I have sensitive and important documents
- Other duties included SIA/Biometric Residence Permit enrolment and daily paperwork
- During my time at the post office I became an unofficial expert on most of the technical aspects of the Job, and acted as a trainer to new staff.
Volunteer Enhanced skills first aider
British red cross
01.2007 - 03.2020
- Duties included first aid at public events where I administered basic medications eg
- Paracetamol or aspirin and dressings as necessary
- And in extreme circumstances treat serious injuries and administer oxygen therapy, nebulized medications or apply and use AED on a patient and complete the paperwork associated with these duties.
Education
Level 1 - Business Administration
Ixion
LeicesterBTEC National Diploma - Computer Studies
Charles Keene College
BTEC 1st diploma - Information Technology
Charles Keene College
GCSEs -
Lancaster boys School
08.1992 - 08.1993
Skills
- Attention to Detail
- Outstanding customer service
- Customer relationship building
Affiliations
- I am a Historical Reenactor
- I have a keen interest in British Military History, with a particular interest in the American War of Independence and War of 1812
- I am a Regular Blood Donor
- I am a Volunteer Fencing Coach
Accomplishments
- I helped increase beneficiary usage of the RAF Associations Connections For Life Service
- I jointly hold a World Record with Leicester Fencing Club
- I help raise £1000 for the British Red Cross
References
References available upon request.
Timeline
Actively Seeking Work
DWP
04.2024 - Current
Connections Administrator
The RAF Association
08.2022 - 04.2024
Counter Clerk
Post office/WHSmith
08.2008 - 09.2021
Volunteer Enhanced skills first aider
British red cross
01.2007 - 03.2020
GCSEs -
Lancaster boys School
08.1992 - 08.1993
Level 1 - Business Administration
Ixion
BTEC National Diploma - Computer Studies
Charles Keene College
BTEC 1st diploma - Information Technology
Charles Keene College
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