Craig AJ Ferns
London
Summary
I’m a versatile and dependable professional with a knack for collaboration and problem-solving. I pride myself on being able to manage my time well and stay organized, ensuring that I meet deadlines without sacrificing quality. I’m known for building strong, positive relationships with colleagues, clients, and stakeholders, and I believe in creating a supportive and inclusive environment wherever I work.
With a mix of technical skills and leadership experience, I’m always looking for ways to improve and take on new challenges. I’m open to feedback and constantly seeking opportunities to grow, all while striving to contribute to the success of the team and the organization as a whole.
Overview
9
9
years of professional experience
Work History
Night Auditor/Receptionist
Hilton
01.2023 - 12.2024
- Fire Safety Trained, the ability to evacuate a whole hotel with one other colleague
- First Aid Trained
- Excellent guest relations and customer service skills
- Maintaining composure with disorderly/intoxicated guests late at night, with the capacity to liaise with the police if needed
- Responsible for all inner workings inside the hotel; Fire panel, water pressure, alarms, lights and security of the entire building
- Proficient in software “OnQ Property management” and “Vin Virtual machine” Software used to check in guest and key card security
- The ability to forge manuel made invoices while also abiding by data protection
- Carrying out orders for “Room Service” from making the food, amenities and daily supplies to delivering it
- Taking care of all steps and stages to be required by hilton standard
- Ensuring the whole business operation is smooth for the next day, auditing all hotel finances of the business date
- Making corrections and running the backup/audit allowing all employees to be ready for the next work day
- Filing away sensitive documentation of guest in house in safes and filing them away according
- Checking in and out guests, taking payments of large amounts, refunding if needed as well as understanding how to break down invoices
- Responsible for checking CCTV in any circumstance of an emergency or altercations
- Salesmanship, the ability to sell guest upgrades of room types or breakfast upgrades
- Selling guest to enroll to the “Hilton Honors program” for benefits for free
- Room balancing and trace reading, dealing with guest special request and making sure they acquire the room they have booked
- Using Kipsu to communicate with guest live at any given time, to answer queries and questions they may ask about the hotel
- The ability to fill out a “PeeP” form for any disability guest who arrives, going through the evacuation plan with them incase of an emergency
- Versatile to all situations, and understanding how every department operates as if required we had to fill in roles which are in need
- Balancing all finances of the day, correcting errors and finding solutions in which they came from ensuring it balances
Web designer
Recite LTD
01.2021 - 05.2021
- Using Wordpress, building the website from scratch
- Designing the website to be accessible in responsive view, for all devices to function on
- Insight as to make the interface and UI user friendly and accessible
- Putting forward ideas, implementing them onto the beta website
STUDENT ENROLMENT
City of Westminster college
01.2016 - 01.2021
- Processing enrolments, very closely related to administration work
LEARNING CENTRE/LIBRARY
The City of Westminster College
11.2019 - 03.2020
- Loaning laptop, books and Journals within the library
- Carrying out bookkeeping, book filing and marking laptops and stowing them away
- Helping students with their work related inquiries
- Sorting students bKSB loggings, setting up their English and math exams
- Maintain the library area to be clean and enforcing library rules
- Ordering new books, newsletters and journals to the college
- Selling basic stationary to students and keeping tabs, tallies of money earnt during the week and stowing them in secure places
- Setting laptops, passwords and user accounts for students to use within the Library
- Sending certificates of all examination results across three campuses via recorded delivery
- Logging returned certificates to global database
- Sending completed exams securely to examining bodies
STUDENT RECORDS
City of Westminster college
01.2016 - 01.2020
- Equal opportunities and diversity trained and Safeguarding trained
- Supporting the student records team
- Keeping up to date with emails
- Ordering office stationery and maintaining supplies
- Strong customer based service, focused for the students’ welfare and learning in mind
- Working closely with student data and sensitive information for the course of the academic year across three different campuses
- This includes current students and potential student, furthermore High attention to detail when checking all student data, consequentially funding from the government will be cut if entered incorrectly
- Processing this very information to the college’s database Prosolution and adhering to the data protection act
- High attention to detail when checking all student data, consequentially funding from the government will be cut if entered incorrectly
- Main point of contact for responding to student and staff queries over telephone or email across three campuses
- Managing admin window and executing admin window duties
- Main point of contact for filing and archiving over 10,000 student forms every academic year alphabetised in accordance with govern- ment funding and the data protection act
- Processing unique learner numbers for all students and gathering this data from the Learner Records Service
LAB TECHNICIAN
Richmond high school
10.2017 - 10.2018
- Managing and storing Chemicals with checklist
- Understanding environmental health and safety of all chemical uses
- Following instructions via ear/written down to extreme precision
- Setting up practical assessments for students and quickly solving issues at hand
- Understanding potential risk
- Made risk assessments
Education
A-LVL/BTEC LVL 3 EQUIV -
Uxbridge College
01.2016
10 GCSE A-C -
Gunnersbury Catholic school
01.2014
Skills
- 3D Maya
- Photoshop
- Microsoft programs
- C#
- Java
- WordPress
- OnQ Property Manager
- Fire safety training
- First aid training
- Hotel security
- Financial auditing
- CCTV monitoring
- Financial reporting
- Daily reporting
- Concierge assistance
- Property management software
- Data protection compliance
- Guest relations
Languages
English
First Language
English
Proficient (C2)
C2
Japanese
Elementary (A2)
A2
Accomplishments
Awarded at Hilton for Team member of the month.
Competed at world level gaming events, Such as Final Fantasy 14 and various other games
References
References available upon request.
Timeline
Night Auditor/Receptionist
Hilton
01.2023 - 12.2024
Web designer
Recite LTD
01.2021 - 05.2021
LEARNING CENTRE/LIBRARY
The City of Westminster College
11.2019 - 03.2020
LAB TECHNICIAN
Richmond high school
10.2017 - 10.2018
STUDENT ENROLMENT
City of Westminster college
01.2016 - 01.2021
STUDENT RECORDS
City of Westminster college
01.2016 - 01.2020
A-LVL/BTEC LVL 3 EQUIV -
Uxbridge College
10 GCSE A-C -
Gunnersbury Catholic school
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