Cozmin Chiru
Birmingham,West Midlands
Summary
Dependable and reliable professional with extensive experience in stock management, customer service, and issue resolution. Demonstrates expertise in credit and cash transactions, cash register operations, and POS systems. Skilled in upselling, cross-selling, and merchandising to enhance sales operations. Proficient in data entry with fast typing speeds and accuracy. Adept at manual transmission driving, multi-drop deliveries, and vehicle inspections. Committed to punctuality and delivering exceptional service while maintaining high standards of accuracy and efficiency. Career goal: To leverage comprehensive skills in a dynamic role that values precision and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Seehra Transport (Amazon)
Birmingham, West Midlands
11.2024 - Current
- Improved client satisfaction by delivering packages promptly and accurately.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
- Handled fragile items carefully, resulting in zero damage complaints.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Provided excellent customer service, enhancing company reputation.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Drove van for timely delivery of parcels and mail following government standards.
- Reported delivery goods and document errors to management, enabling prompt resolution.
Delivery Driver
Evri
Birmingham , West Midlands
06.2024 - 11.2024
- Carried heavy items to customers' desired location using best moving and handling practices.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Completed deliveries with smile and patient, personalised service.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Navigated various routes efficiently, leading to increased route coverage.
- Reduced fuel costs with efficient route planning.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Supported physically challenged customers to pick up the package safely.
Retail Shop Manager
La Noi Acasa
Birmingham, West Midlands
12.2021 - 11.2023
- Reconciled daily, weekly, monthly cash totals using EPOS software with accuracy.
- Oversaw purchasing and inventory for Grocery store, including stocktaking, ordering and supplier management.
- Kept and tracked records for inventory, income and expenses, generating reports to check business health and growth.
- Maintained safe workplace by complying with health department regulations and food safety standards.
- Utilised effective communication skills to enable successful resolution of issues and conflicts.
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
- Photographed products for sale, posting pictures via social media to increase visibility.
- Used social media to expand market reach and facilitate sales agent recruitment.
- Oversaw customer interaction, quality control and stakeholder relations and addressed complaints to improve service delivery and increase client retention.
- Reviewed financial statements and observed market trends to manage cash flow and make business decisions.
- Created work schedules and assigned employees shifts to cover company operations and fulfil clients' needs.
- Met with product suppliers, negotiated supply contracts and established partnerships to facilitate delivery of raw materials and products.
- Managed medium-sized retail teams of 4+, managing work schedules, employee queries, regulations and complaints.
- Managed retail store turning over £300,000 per annum.
- Designed innovative marketing and sales promotions to increase foot traffic, profits and customer loyalty.
- Supervised product pricing and labelling activities, adjusting prices to reflect promotions and clearing slow-moving stock.
E-Bike Courier
Getir UK
Birmingham, West Midlands
09.2021 - 12.2021
- Verified addresses and locations before each delivery to minimise errors.
- Greeted customers with cordial attitude in effort to build positives relationships.
- Regularly communicated with dispatch department to provide delivery updates and receive instructions for new deliveries.
- Delivered business parcels within established timeframes to minimise missed deliveries and rescheduling.
- Delivered high volumes of goods within allotted timeframes using local knowledge to navigate fastest routes.
- Collected and delivered various packages to specified locations per delivery instructions provided by shipping customers.
- Followed pre-planned routes set by transport managers, promptly updating when rerouting was required.
- Collected signatures and took pictures of delivered packages, in-line with company policy and for legal purposes.
Education
A-Levels - IT (Software Dev)
Matthew Boulton College of Further and Higher Education
Birmingham, BIRGCSEs - Maths, English, Science, Computer Science, History, Geography, Resistant Materials
Great Barr Academy
Birmingham, BIRSkills
- Stock management
- Customer Service
- Issue resolution
- Credit and cash transactions
- Cash register operations
- Cash counting
- Upselling and cross-selling
- Outgoing and enthusiastic
- Coin counting
- Scanner operations
- Customer greeting
- Sales operations
- Point Of Sale (POS) expertise
- Manual dexterity
- Bookkeeping
- Merchandising
- Multi-drop deliveries
- Manual transmission driving
- Overnight deliveries
- ID verification
- Responsible driving
- Vehicle inspections
- Dependable and reliable
- Punctual and reliable
- Van unloading competency
- Multi-Drop delivery experience
- Delivery accuracy
- Patience with repetitive tasks
- Fast typing speeds
- Accuracy in inputting data
- Data Entry
Languages
Romanian, English
Timeline
Delivery Driver
Seehra Transport (Amazon)
11.2024 - Current
Delivery Driver
Evri
06.2024 - 11.2024
Retail Shop Manager
La Noi Acasa
12.2021 - 11.2023
E-Bike Courier
Getir UK
09.2021 - 12.2021
A-Levels - IT (Software Dev)
Matthew Boulton College of Further and Higher Education
GCSEs - Maths, English, Science, Computer Science, History, Geography, Resistant Materials
Great Barr Academy
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