Courtney Wilson

Currently employed as a Correspondence Assistant, I am responsible for a variety of administrative tasks to support the efficient handling of customer communications. My duties include preparing and processing correspondence, managing documentation, updating internal systems, and ensuring accurate record-keeping. I work collaboratively with different departments to resolve queries and maintain compliance with company procedures and data protection regulations, all while delivering a high standard of service in a professional and timely manner.

In this role, I provided support to customers over the phone, assisting with a wide range of general banking queries. My responsibilities included handling account inquiries, resolving issues related to transactions and online banking, and ensuring a high level of customer satisfaction. I consistently adhered to compliance and data protection standards while delivering clear, empathetic, and efficient service in a fast-paced call center environment.

As part of the entertainment team in Hotel Alua Calvia Dreams in Majorca, I was responsible for delivering high-quality performances and engaging activities to enhance the holiday experience for hotel gMy role involved singing in live shows, organizing and hosting daytime and evening entertainment programs, and interacting with guests of all ages to ensure a fun, and welcoming atmosphere.sphere. I worked as part of a team to maintain energy and enthusiasm while adapting to various themes and audience preferences.

As a Customer Service Assistant at Tesco, I was responsible for providing friendly and efficient service to customers both on the shop floor and at the checkout. My duties included assisting with enquiries, processing transactions, handling returns, and ensuring shelves were well-stocked and presentable. I maintained a positive attitude in a fast-paced environment, resolved customer issues promptly, and worked collaboratively with colleagues to uphold Tesco’s high standards of service.

As a waitress at weddings, I delivered top-notch service during weekend events. My duties included taking orders, serving food and beverages, and ensuring that guests had a pleasant dining experience. I collaborated with team members to maintain a smooth workflow, and uphold high standards of service in a timely manner.

As a children’s party host, I specialized in bringing joy and enchantment to birthday celebrations by dressing up as beloved princess characters. I engaged children with interactive games, captivating storytelling, and fun activities that created unforgettable memories. My role involved close coordination with parents to ensure every event ran smoothly and met their expectations.

During my time working with Camp America as a youth Camp Counsellor, I was responsible for supervising and engaging children aged 5 to 8 in a variety of outdoor and educational activities. My duties included planning daily schedules, ensuring the safety and well-being of all campers, facilitating team-building exercises, and providing individual support as needed. This role honed my leadership skills, adaptability, and ability to create a positive and inclusive environment for all participants.