Summary
Overview
Work History
Education
Skills
Timeline

Courtney Wilkinson

Oldham,Manchester

Summary

Experienced Holiday Representative with a proven track record in managing bookings and reservations, enhancing customer satisfaction through personalised service. I have great customer service skills, reliability, and adaptability across diverse roles including waitress and care assistant positions. Committed to fostering positive relationships with clients and colleagues while maintaining high standards of cleanliness and safety. Career goals include further developing expertise in hospitality management to deliver outstanding guest experiences.

Overview

9
9
years of professional experience

Work History

Holiday Representative

Vacansoleil
France
04.2019 - 10.2019
  • Managed bookings and reservations, ensuring accurate travel arrangements within client budgets.
  • Negotiated cost-effective contracts with tourism vendors to enhance service offerings.
  • Welcomed guests upon arrival and provided personalized assistance throughout their stay.
  • Conducted accommodation planning and maintained cleanliness of facilities.
  • Guided customers in exploring local activities and attractions during their visit.
  • Handled cash transactions efficiently while ensuring compliance with financial protocols.
  • Resolved customer inquiries and issues promptly to enhance overall satisfaction.
  • Assisted international guests, fostering positive relationships through attentive service.

Waitress

Harvester
11.2018 - 02.2019
  • Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.

Holiday Representative

Vacansoleil
France
04.2018 - 10.2018
  • Managed bookings and reservations, ensuring accurate travel arrangements within client budgets.
  • Negotiated cost-effective contracts with tourism vendors to enhance service offerings.
  • Welcomed guests upon arrival and provided personalized assistance throughout their stay.
  • Conducted accommodation planning and maintained cleanliness of facilities.
  • Guided customers in exploring local activities and attractions during their visit.
  • Handled cash transactions efficiently while ensuring compliance with financial protocols.
  • Resolved customer inquiries and issues promptly to enhance overall satisfaction.
  • Assisted international guests, fostering positive relationships through attentive service.

Holiday Representative

Vacansoleil
France
04.2017 - 10.2017
  • Managed bookings and reservations, ensuring accurate travel arrangements within client budgets.
  • Negotiated cost-effective contracts with tourism vendors to enhance service offerings.
  • Welcomed guests upon arrival and provided personalized assistance throughout their stay.
  • Conducted accommodation planning and maintained cleanliness of facilities.
  • Guided customers in exploring local activities and attractions during their visit.
  • Handled cash transactions efficiently while ensuring compliance with financial protocols.
  • Resolved customer inquiries and issues promptly to enhance overall satisfaction.
  • Assisted international guests, fostering positive relationships through attentive service.

Holiday Representative

Vacansoleil
France
04.2016 - 10.2016
  • Managed bookings and reservations, ensuring accurate travel arrangements within client budgets.
  • Negotiated cost-effective contracts with tourism vendors to enhance service offerings.
  • Welcomed guests upon arrival and provided personalized assistance throughout their stay.
  • Conducted accommodation planning and maintained cleanliness of facilities.
  • Guided customers in exploring local activities and attractions during their visit.
  • Handled cash transactions efficiently while ensuring compliance with financial protocols.
  • Resolved customer inquiries and issues promptly to enhance overall satisfaction.
  • Assisted international guests, fostering positive relationships through attentive service.

BRADS Europe

Warehouse operative (Linen Company)
France
11.2015 - 03.2016
  • Cleaned, pressed, and packed linen for timely delivery.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Maintained safe and hygienic working environments to reduce accident risks.
  • Achieved quality targets while meeting service time requirements.

Holiday Representative

Vacansoleil
France
04.2015 - 10.2015
  • Managed bookings and reservations, ensuring accurate travel arrangements within client budgets.
  • Negotiated cost-effective contracts with tourism vendors to enhance service offerings.
  • Welcomed guests upon arrival and provided personalized assistance throughout their stay.
  • Conducted accommodation planning and maintained cleanliness of facilities.
  • Guided customers in exploring local activities and attractions during their visit.
  • Handled cash transactions efficiently while ensuring compliance with financial protocols.
  • Resolved customer inquiries and issues promptly to enhance overall satisfaction.
  • Assisted international guests, fostering positive relationships through attentive service.

Holiday Representative

Vacansoleil
France
04.2014 - 10.2014
  • Managed bookings and reservations, ensuring accurate travel arrangements within client budgets.
  • Negotiated cost-effective contracts with tourism vendors to enhance service offerings.
  • Welcomed guests upon arrival and provided personalized assistance throughout their stay.
  • Conducted accommodation planning and maintained cleanliness of facilities.
  • Guided customers in exploring local activities and attractions during their visit.
  • Handled cash transactions efficiently while ensuring compliance with financial protocols.
  • Resolved customer inquiries and issues promptly to enhance overall satisfaction.
  • Assisted international guests, fostering positive relationships through attentive service.

Care Assistant

Tynn Clan care home
North Wales
11.2013 - 02.2014
  • Assisted with daily living activities, promoting independence amongst elderly clients.
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
  • Maintained clean and hygienic living environments, ensuring comfort and safety.

Holiday Representative

Vacansoleil
France
04.2013 - 10.2013
  • Managed bookings and reservations, ensuring accurate travel arrangements within client budgets.
  • Negotiated cost-effective contracts with tourism vendors to enhance service offerings.
  • Welcomed guests upon arrival and provided personalized assistance throughout their stay.
  • Conducted accommodation planning and maintained cleanliness of facilities.
  • Guided customers in exploring local activities and attractions during their visit.
  • Handled cash transactions efficiently while ensuring compliance with financial protocols.
  • Resolved customer inquiries and issues promptly to enhance overall satisfaction.
  • Assisted international guests, fostering positive relationships through attentive service.

Waitress

Table table Morfa Rhuddlan
01.2011 - 02.2012

In this role i facilitated hosting, managed food and drink orders, delivered food, operated behind bar, engaged with customers and maintained clean area.

  • Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.

Education

High school - Art

Breezehill high school

Skills

I am very reliable and great at timekeeping, I'm hardworking, and love to learn new things

I have great customer service skills, and I enjoy meeting new people

I am a quick learner and can adjust to changes easily, I am passionate about working, and put my all into any job I do

Timeline

Holiday Representative - Vacansoleil
04.2019 - 10.2019
Waitress - Harvester
11.2018 - 02.2019
Holiday Representative - Vacansoleil
04.2018 - 10.2018
Holiday Representative - Vacansoleil
04.2017 - 10.2017
Holiday Representative - Vacansoleil
04.2016 - 10.2016
BRADS Europe - Warehouse operative (Linen Company)
11.2015 - 03.2016
Holiday Representative - Vacansoleil
04.2015 - 10.2015
Holiday Representative - Vacansoleil
04.2014 - 10.2014
Care Assistant - Tynn Clan care home
11.2013 - 02.2014
Holiday Representative - Vacansoleil
04.2013 - 10.2013
Waitress - Table table Morfa Rhuddlan
01.2011 - 02.2012
Breezehill high school - High school, Art
Courtney Wilkinson