Courtney Wardle

Senior Client Solutions Manager responsible for leading a team of Client Solutions Managers and contributing at senior leadership level. I oversee client strategy, team performance and delivery standards across key accounts, ensuring we drive measurable commercial impact for our partners. My role focuses on developing high-performing teams, improving client retention and growth, and shaping how our client function scales as the business evolves. Work closely with leadership to align client strategy with wider business objectives, while maintaining a strong focus on execution and results.

• Build and manage a new business pipeline, targeting organisations investing in leadership, management and people development
• Consistently exceed sales targets, leading to promotion to Senior and increased revenue responsibility
• Lead consultative sales conversations with senior stakeholders to uncover business challenges, capability gaps and workforce priorities
• Position apprenticeship programmes within broader, outcome-focused development solutions
• Cross-sell commercial programmes including Change Catalyst, Empower and bespoke training solutions
• Generate leads and build relationships through industry events including World of Learning and CIPD
• Convert opportunities into long-term, high-value client partnerships
• Develop and deliver proposals aligned to client objectives and budget
• Partner with Marketing to drive pipeline through campaigns, content and brand activity
• Work cross-functionally with Client Solutions, Operations and L&D to deliver a seamless client experience
• Maintain accurate pipeline data to support forecasting and performance tracking
• Monitor market trends and employer priorities across leadership, management and people development
• Now lead and support team performance while contributing to a higher individual and team revenue target

• Drove service improvement initiatives to enhance client experience and delivery performance
• Managed key client relationships, ensuring high levels of engagement, retention and satisfaction
• Identified growth opportunities within existing accounts, supporting upsell and cross-sell activity
• Worked closely with delivery and operations teams to improve programme quality and outcomes
• Used performance data and client feedback to inform continuous improvement and decision making
• Supported onboarding and implementation of new clients across apprenticeship programmes

• Managed the end-to-end leaver process, ensuring accurate tracking, compliance and timely reporting
• Worked closely with Delivery Managers to review learner withdrawals and identify recovery opportunities
• Re-engaged learners at risk of leaving, supporting return-to-programme activity and improving retention
• Acted as a key point of contact for clients, providing clear communication and resolving issues impacting learner experience
• Analysed leaver data and trends to identify root causes and recommend improvements
• Implemented process improvements to strengthen learner journey, reduce attrition and enhance overall experience
• Collaborated with operations and delivery teams to ensure consistency in learner management and support
• Maintained accurate records across systems to support audit readiness and performance tracking

Managed a portfolio of client accounts, focused on growing apprenticeship provision and increasing levy utilisation
Built strong relationships with key stakeholders to understand workforce needs and identify growth opportunities
Delivered regular account reviews, aligning programmes to client objectives and future talent plans
Identified and converted upsell opportunities across apprenticeship standards and additional development solutions
Supported clients with workforce planning, onboarding and programme expansion
Worked closely with delivery teams to ensure strong learner engagement and successful outcomes
Monitored account performance, retention and satisfaction, taking action to address risks
Collaborated with internal teams to ensure a consistent and high-quality client experience