Courtney Taylor
Margate,Kent
Summary
I’ve spent the past 7 years working in hospitality and retail, and currently work as a supervisor in a wine bar. Through this, I’ve built strong skills in working with people, staying organised, and handling busy situations calmly. I’m used to taking on responsibility and using my initiative, while also being part of a team. I’m friendly, easy to get along with, and reliable, and I’m now looking to move into a different kind of role where I can use these skills in a new environment.
Overview
5
5
years of professional experience
Work History
Supervisor
Pomus
04.2024 - Current
- Promoted to supervisor based on performance and reliability
- Trusted with keys to the business, including opening and closing responsibilities
- Supervise day-to-day operations and support team during busy service
- Handle customer queries and resolve issues calmly and efficiently
- Manage bookings and coordinate reservations
- Responsible for cash handling and end-of-day procedures
- Maintain a high standard of customer service in a fast-paced environment
- Use initiative to resolve problems and keep service running smoothly
Barista
The Modern Boulangerie
02.2022 - 03.2024
- Prepared a wide range of hot and cold drinks to a consistent standard
- Worked efficiently during busy periods, coordinating with team members to keep service moving
- Provided friendly and attentive customer service in a fast-paced environment
- Maintained good knowledge of products to answer customer questions and make recommendations
- Monitored stock levels and assisted with ordering and restocking supplies
- Handled cash and card transactions using the till system
- Kept the workspace clean, organised, and compliant with hygiene standards
Barista/front of house
The Jetty
01.2021 - 02.2022
- Worked at a busy seafront takeaway window serving drinks and food to a high volume of customers
- Handled fast-paced service during peak times, keeping queues moving efficiently
- Took and processed orders accurately using the till system
- Communicated clearly with kitchen and team to ensure orders were correct and timely
- Managed multiple tasks at once while maintaining a calm and organised approach
- Provided friendly and efficient customer service in a high-pressure environment
- Maintained cleanliness and organisation of the service area throughout shifts
Education
WSET Level 2 - Wine
Wild Wine School
Margate2025
Fine Art
Canterbury college
CanterburySkills
- Customer service
- Communication
- Teamwork
- Multitasking
- Time management
- Cash handling
- Till operation
- Stock control
- Attention to detail
- Adaptability
- Conflict resolution
- Keyholding
Timeline
Supervisor
Pomus
04.2024 - Current
Barista
The Modern Boulangerie
02.2022 - 03.2024
Barista/front of house
The Jetty
01.2021 - 02.2022
WSET Level 2 - Wine
Wild Wine School
Fine Art
Canterbury college