Summary
Overview
Work history
Education
Skills
Timeline
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Courtney Stronge

Dundonald ,AND

Summary

Motivated Team Member desiring to contribute to business success. Experienced in providing high quality work. Able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more about business and advance professionally. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organisational skills. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work history

Administrator

CRJ Stronge & Sons
Castlederg, Tyrone
06.2018 - Current
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Photocopied and laminated documents for meetings and presentations.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Delivered timely resolution of invoice and receipting order queries and discrepancies by working with payable accounts, suppliers and end users.
  • Generated daily operations reports, presenting to management and advising required corrective actions and improvements.
  • Organised physical files and digitised records to support ease of access and GDPR compliance.
  • Answered approximately 10+ incoming calls and emails per day to achieve swift resolutions.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.

Customer Advisor

Argos
Omagh, Tyrone
10.2023 - 01.2025
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Recorded and processed customer data accurately.
  • Offered prompt solutions to maintain customer satisfaction.
  • Exceeded targets by upselling and cross-selling products.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.

Team Member

Travelodge
Portsmouth, Hampshire
09.2022 - 02.2023
  • Learned all tasks required quickly to maximise performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Completed opening and closing checklists to create welcoming hotel environment.
  • Resolved guest complaints promptly and professionally, notifying hotel management of concerns.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
  • Collected and processed guest data in line with data protection regulations.
  • Handled customer payments and updated reservations with Opera.
  • Processed and provided clear, accurate receipts for guest payments.
  • Reconciled floats and administered petty cash systems.

Education

BA (Hons) Business and Management - Business

University of Portsmouth
Portsmouth
07.2022

A-Levels -

Castlederg High School
Castlederg
08.2017

GCSEs -

Castlederg High School
Castlederg
08.2015

Skills

  • Team player
  • Cash handling
  • Customer Service
  • Invoice processing
  • Sales techniques
  • Attention to Detail
  • Bookkeeping
  • Customer relationship building

Timeline

Customer Advisor

Argos
10.2023 - 01.2025

Team Member

Travelodge
09.2022 - 02.2023

Administrator

CRJ Stronge & Sons
06.2018 - Current

BA (Hons) Business and Management - Business

University of Portsmouth

A-Levels -

Castlederg High School

GCSEs -

Castlederg High School

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Courtney Stronge