Bar/ Waitress
Tigh An Eilean Hotel
09.2022 - 03.2024
- Solved customer complaints professionally, working towards resolutions that satisfied both parties involved while preserving the establishment''s reputation.
- Strengthened relationships between customers and the establishment by participating in promotional events such as themed nights and music events.
- Provided support during large events, ensuring smooth service for all guests in attendance.
- Assisted new employees with training, sharing best practices for success in a fast-paced environment.
- Increased repeat business by establishing rapport with locals and remembering their preferences.
- Supported a positive work environment by collaborating with colleagues, assisting them when needed, and contributing to team morale.
- Improved team communication by consistently relaying essential information between kitchen staff, bartenders, and fellow servers.
