Courtney Rumsey
Bury St. Edmunds,Suffolk
Summary
Resourceful hospitality leader driving exceptional customer service and operational standards. Resolves guest complaints and supports staff with complex requests, enhancing loyalty and team performance. Provides effective support in high-pressure settings through clear communication and problem-solving. Trains staff on service expectations, ensuring positive and safe experiences for all guests.
Overview
1
1
Language
5
5
years of professional experience
Work History
Bar/Floor Supervisor
The Victoria Hotel
Bury St. Edmunds, Suffolk
04.2026 - 09.2026
- Led by example, demonstrating exceptional customer service and work ethic, inspiring staff to exceed company expectations.
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Guided staff in navigating complex and unusual requests to optimise customer experience.
- Trained staff on emergency health and safety procedures and guided employees on evacuation procedures to minimise incidents.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Processed credit card and cash payments with accuracy.
- Assisted shop floor staff in unpacking and counting deliveries during slow periods.
Bar supervisor
Pakenham Fox
Bury St. Edmunds, Suffolk
06.2021 - 04.2026
- Trained new staff in bar operations, cocktails, and customer service standards to ensure high-quality service.
- Trained newly hired employees in service techniques, procedures, and safety processes.
- Maintained clean, organised bar to uphold hygiene regulations and enhance customer experience.
- Checked customers' ages for alcohol service and proactively stopped service for intoxicated guests to promote responsible drinking.
- Mixed drinks and served wine, beer, and non-alcoholic options simultaneously.
- Handled cash transactions and operated point-of-sale systems with accuracy.
- Balanced cash registers, reconciled transactions, and deposited earnings for the establishment.
Education
A-Levels - Sports coaching
West Suffolk College
Bury St Edmunds, SFK01-2026
Skills
- Point-of-sale management
- Cash handling
- Health and safety
- Food and beverage supervision
- Customer service
- Team leadership
- People management
- Staff development
- Leadership
Languages
French
Intermediate
B1
Interests
I am a semi professional rugby player, playing at a high standard of Suffolk and County Level
Timeline
Bar/Floor Supervisor
The Victoria Hotel
04.2026 - 09.2026
Bar supervisor
Pakenham Fox
06.2021 - 04.2026
A-Levels - Sports coaching
West Suffolk College