Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Courtney Robinson

Summary

Experienced professional with a strong background in HR recruitment strategies, customer service, and transport planning and compliance. Demonstrates exceptional verbal and written communication skills, coupled with a continuous improvement orientation and a focus on customer satisfaction. Proficient in HACCP certification, food production understanding, and quality control techniques. Adept at client management, incident handling, and regulatory compliance, with a commitment to enhancing storage and distribution principles. Career goal includes leveraging extensive expertise to drive operational excellence and client relations in a dynamic environment.

Overview

10
10
years of professional experience

Work history

Transport Planner - BRCS & Haccp Team Member

Dale Brothers
Telford, Telford and Wrekin
03.2024 - Current
  • Resolved any arising problems or complaints related to transportation and logistics promptly.
  • Achieved better supply chain performance with thorough route planning.
  • Collaborated with engineering teams for efficient infrastructure design.
  • Conducted risk assessments to minimise accidents and delays on roads.
  • Coordinated effectively with various departments to ensure seamless operations.
  • Improved transport efficiency by devising innovative logistical solutions.
  • Managed procurement processes, optimised cost of fleet maintenance.
  • Planned driver routes for cost-effectiveness, speed and customer satisfaction.
  • Minimised delivery delays by resolving problems and implementing preventive measures to avoid recurrence.
  • Minimised late deliveries by coordinating and controlling haulage movements.

Recruitment Associate

Robert Walters
Birmingham
05.2023 - Current
  • Informed candidates about interview results and made job offers to successful interviewees.
  • Expertly negotiated salary requirements and finalised arrangements between client and candidate.
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Prepared CVs and correspondence to forward to clients regarding suitable candidates.
  • Developed strong understanding of client companies' values, work culture, and environment.
  • Attracted top candidates using social media networking.
  • Researched labour market and reported on data related to salary, compensation packages and candidate trends.
  • Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
  • Liaised with HR professionals to coordinate recruitment, hiring and onboarding workflow.
  • Maintained high suitability standards through diligent screening, interview and assessment processes.
  • Established positive relationships with prospective candidates through networking and regular communications.
  • Advertised job vacancies through online platforms.
  • Interviewed, assessed and matched prospective applicants with vacancies at client companies.
  • Facilitated background checks and applicant screenings to vet candidates.

Recruitment Manager

R Recruitment
Derby
06.2022 - 05.2023
  • Established positive relationships with prospective candidates through networking and regular communications.
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Registered new candidates, developing a wide-ranging database to meet client recruitment needs.
  • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
  • Developed strong understanding of client companies' values, work culture, and environment.
  • Attracted top candidates using social media networking.
  • Managed reference checks to verify candidate quality.
  • Expertly negotiated salary requirements and finalised arrangements between client and candidate.
  • Wrote job description adverts for Indeed, Google Jobs and LinkedIn.
  • Acquired new clients through market mapping and LinkedIn prospecting.
  • Interviewed and hired staff fitting job and team requirements.
  • Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • REASON FOR LEAVING - New opportunity

Transport Account Manager

Unity Resourcing Solutions
Telford
11.2019 - 06.2022
  • Managed a pool of over 350 HGV Class 1 & HGV Class 2 drivers across 5 distribution centres - including ambient, chilled and general haulage sites.
  • My main account was based in Telford with on average 50 drivers per day working daily, this was a 24/7 operation
  • Responsible for the compliance of every driver - including WTD, right to work, relevant compliance, regular driving licence checks. Ensuring all drivers were legal to drive before sending them out to work..
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Performed detailed payroll duties from input and audit, to processing and submission.
  • Managed day-to-day client liaisons, enabling a smooth-running operation this included booking candidates for shifts daily, answering calls and emails out of hours 7 days a week.
  • Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
  • Scheduled and conducted interviews, evaluating candidate pool to select top talent.
  • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency..
  • Maintained high suitability standards through diligent screening, interview and assessment processes.
  • REASON FOR LEAVING - Redundancy

Financial Operations Advisor - Apprenticeship

Santander Operations
Stockton-on-tees, County Durham
09.2017 - 11.2019
  • Prepared and reviewed facility letters for factual accuracy following credit approval
  • Liaised with internal underwriters, external panel solicitors and brokers on a daily basis to support customers with their mortgage applications
  • Supported customers with pre-completion mortgage offers with any queries and provided excellent customer service
  • Department goals achieved by identifying customer needs
  • Supported customers with completed mortgage queries
  • Prepared and issued letters, statements and any other account documentation
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Recorded and processed customer data accurately.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Followed up on unresolved customer issues to research and correct problems.
  • Worked with call handling technology to respond to increased customers within target timeframes.
  • Maintained relevant qualifications for optimised training and development
  • REASON FOR LEAVING - Relocation

Bar and restaurant supervisor

Borge Restaurant
Stockton-on-Tees
09.2015 - 11.2019
  • Liaised closely with management on operational matters to ensure business objectives were met.
  • Trained new team members to improve their skills and performance.
  • Implemented effective strategies for reducing waste, thereby contributing towards cost reduction efforts.
  • Resolved customer issues promptly, enhancing overall dining experience.
  • Designed effective rota's for maximised productivity.
  • Handled cash transactions accurately, maintaining financial integrity of the establishment.
  • Fostered good relationships with regular customers which increased customer loyalty towards the establishment.
  • Supervised bar staff, resulting in improved service quality.
  • Maintained high standards of cleanliness by implementing strict hygiene rules.
  • Led team to deliver outstanding hospitality operations.
  • Planned staffing levels based on evolving service demands.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Led bar and events operations, collaborating with owner to enhance business success.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.

Education

A-Levels - 3 A Levels grade C and above

Stockton Sixth Form College

GCSEs - 8 qualifications grade C and above

St Patrick's Catholic School

Skills

  • Recruitment strategies
  • Interviewing skills
  • Customer service
  • Target driven
  • Transport Compliance
  • Transport Administrative support
  • Client/ customer relations
  • Exceptional verbal and written communication
  • End-to-end recruitment
  • Client management
  • Knowledge of transport systems
  • Continuous improvement orientation
  • Hazard analysis proficiency
  • Customer satisfaction focus
  • HACCP certification
  • Food production understanding
  • Incident handling
  • Storage and distribution principles
  • HACCP knowledge
  • Regulatory compliance
  • Quality Control Analysis
  • Quality control techniques
  • Internal audit execution
  • Food production audits
  • Production safety strategy development

Custom

Personal Information

Timeline

Transport Planner - BRCS & Haccp Team Member

Dale Brothers
03.2024 - Current

Recruitment Associate

Robert Walters
05.2023 - Current

Recruitment Manager

R Recruitment
06.2022 - 05.2023

Transport Account Manager

Unity Resourcing Solutions
11.2019 - 06.2022

Financial Operations Advisor - Apprenticeship

Santander Operations
09.2017 - 11.2019

Bar and restaurant supervisor

Borge Restaurant
09.2015 - 11.2019

A-Levels - 3 A Levels grade C and above

Stockton Sixth Form College

GCSEs - 8 qualifications grade C and above

St Patrick's Catholic School

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Courtney Robinson