Courtney Raeburn
Edinburgh
Summary
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Poundland
Edinburgh
12.2018 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
Supervisor
Poundland
Edinburgh
02.2022 - 10.2022
- Was seconded up from sales assistant to a supervisor at my current store, and was sent to another store for a week to help out due to staff shortage.
- Offered instruction, coaching and motivation for enhanced team morale.
- Built customer retention and satisfaction by delivering top-quality service.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Increased team productivity through effective staff planning, coordination and task delegation.
Education
Scottish Qualifications Certificate -
Liberton High School
Edinburgh 09/2007 - 12/2011
Skills
- Customer assistance
- Challenge 25 policy enforcement
- Visual merchandising
- Thorough stock replenishment
- Team supervision
- Customer service
Timeline
Supervisor
Poundland
02.2022 - 10.2022
Sales Assistant
Poundland
12.2018 - Current
Scottish Qualifications Certificate -
Liberton High School
09/2007 - 12/2011
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