Courtney Lewis
Rail Professional
WOTTON UNDER EDGE,Gloucestershire
Summary
A hands-on safety critical thinker with over 10 years within the rail industry. Keen to develop vast knowledge and essential skills to take my career further. Strong background from heritage to mainline operations.
Overview
10
10
years of professional experience
Work history
Rail Operator
GB Rail freight
Cardiff
2023.02 - 2025.06
- Shift working Safety Critical Role
- Shunt Driver Duties
- Act as PIC (Person In Charge)
- Mentoring New Members Of Staff and Providing Training Feedback
- Route Knowledge
- Sign & operate various classes of loco
- Safety critical
- Working in all weather conditions
- Prepare trains for mainline service
Retail Service Manager
CrossCountry Trains
Bristol
2025.07 - Current
- Leading the onboard retail team, ensuring exceptional customer service across the network.
- Ensuring safety procedures, operational guidelines and company policies are followed.
- Handling passenger enquiries and resolving issues efficiently.
- Collaborating with drivers, train managers and station colleagues.
- Completing audits, reports and retail documentation.
- Increased customer satisfaction by resolving issues.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to achieve high productivity levels.
Test Train Operations Officer
GB Railfreight
Nationwide
2022.03 - 2025.06
- Ensuring the safety of all staff and customers
- Overseeing the testing of new rolling stock
- Dispatch procedures
- Fault finding & solving
- Shift working
- Providing safety briefs
- Working as a team along side drivers, technicians & engineers
- Acting as TOLO (Train Operating Liaison Officer) during incidents.
- Route knowledge
Skills
- Customer Service
- Leadership
- PTS Qualified
- Mentorship
- Computer Literate
Timeline
Retail Service Manager
CrossCountry Trains
2025.07 - Current
Rail Operator
GB Rail freight
2023.02 - 2025.06
Test Train Operations Officer
GB Railfreight
2022.03 - 2025.06