Courtney Lambert
Loughborough ,Leicestershire
Summary
A recent History graduate aspiring for a career in Human Resources, enthusiastic about motivating professionals to pursue ongoing development. Leads sessions and coordinates training activities based on organisational needs. Approachable, encouraging and informative leader who quickly adapts to different situations and environments.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Energy Specialist
Octopus Energy
Leicester, Leicestershire
09.2022 - Current
- Dealing with customer queries daily, handling complaints and also responsible for ensuring Octopus' reputation for high quality customer service is upheld.
- "Shadower" for new employees, responsible for training them and answering any queries they may have about the job.
- Working with my team to ensure all none-customer facing processes are also kept within industry standard such as responding to other energy suppliers on disputed reads and ensuring bills are sent out to OFGEMs regulations.
Crew Trainer
Rhodes Ebbs Restaurants Ltd
Loughborough , Leicestershire
09.2016 - 09.2022
- Mentored junior employees to improve accuracy and efficiency when taking orders.
- Trained several employees in customer service, food safety and performance requirements.
- Reinforced hygiene and food safety procedures.
- Led my team by example, consistently monitoring service quality and accuracy.
- Set positive examples for team members by demonstrating quality service.
- Role modelled ideal behaviour and standards across multiple stations.
- Received and processed cash and card payments accurately.
- Provided regular feedback and constructive criticism on employee performance.
Bar Staff
YUSU Commercial Services
York, North Yorkshire
05.2021 - 06.2022
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Education
Bachelor of Arts - History
The University of York
York 09.2019 - 07.2022
A-Levels -
Iveshead School
Shepshed 09.2015 - 08.2018
Skills
- Cash Handling
- Customer Service
- Training
- Computer Literate
- Adaptable to new softwares
- Food and Hygiene practices
Languages
English
Native
French
Intermediate
Timeline
Energy Specialist
Octopus Energy
09.2022 - Current
Bar Staff
YUSU Commercial Services
05.2021 - 06.2022
Bachelor of Arts - History
The University of York
09.2019 - 07.2022
Crew Trainer
Rhodes Ebbs Restaurants Ltd
09.2016 - 09.2022
A-Levels -
Iveshead School
09.2015 - 08.2018