Courtney Kelk

Identified new business opportunities that enhanced growth potential of the company.

Identified and immediately acted on customer needs and created personal incentives.

Implemented robust CRM systems that improved tracking of sales activities and client interactions.

Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.

Kept up to date with the live-market to ensure customers that were price aware, Knew of the changes to ensure client trust.

Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.

Used warm and cold leads and self-sourced leads (Sometimes extremely cold) and turned them into close trusted customers.

Streamlined sales process to enhance operational efficiency and productivity.

Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.

Crafted compelling pitches for securing high-value deals with clients.

Elevated brand awareness for significant market influence through strategic sales campaigns.

Established strong relationships with key industry players to expand business reach.

Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.

Developed customer loyalty with excellent customer service, leading to repeat business.

Managed client relationships from early stages of sales process through to post-sales

Generated new leads and opportunities to maximise revenue.

Achieved and exceeded sales targets in line with client growth across all products and services.

Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.

Maintained contact with customers throughout sales and pre-delivery process.

Established and maintained positive, profitable client relationships through superb communication.

Analysed industry and competitor trends to enhance sales strategy.

Provided customers with price information and handled financial transactions.

Negotiated best-possible prices for maximised profit levels.

Demonstrated product features and functions to engage potential customers.

Qualified prospects to determine future sales possibilities and improve conversion efforts.

Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.

Assisted in staff training to enhance teamwork and improve service delivery.

managed inventory levels for efficient operations during peak hours.

operated cash registers accurately, ensuring proper handing of transactions.

facilitated smooth flow of customers by effectively managing queues during rush hours.

ensured customer service satisfaction with prompt and accurate order fulfilment.

Trained in food safety and hygiene practices.

Addressed questions, concerns and complaints of customers.

Provided personalised customer service fostering loyalty amongst clients.

Continued the same position as previous employment, with a few additional extra responsibilities. Due to the new establishment that took over from my previous, I did a lot of additional training in allergens and health coaching as we were providing Vegan/Celiac/Gluten-free meal options, I particularly enjoyed helping customers giving them health advice and advising them on food that they could also consume out of the restaurant to help with their needs.

Cleaned all appliances and work surfaces in a separate cleansing method as most had to be separated.

undertook additional barista training and allergen training to make sure I can cater to all.

Ensured freshness of pastries on display, contributing to overall quality assurance.

Became knowledgeable on the different types of food we supplied and the different products that we offered, whilst always remaining understanding of customer needs.

Implemented hygiene standards throughout café premises for public health safety compliance.

Addressed any customer complaints or issues promptly, ensuring customer satisfaction.

Trained new staff members on café operations, fostering teamwork and consistency.

Managed high volume orders during peak hours maintaining quality of service.

Assisted in inventory control measures for effective stock management.

Upheld excellent relationships with regular clients fostering loyalty and repeat business.

Studied and re-designed processes to improve quality of coffee and café products.

Created speciality drinks according to exact customer requests and preferences.

Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.

Built and nurtured customer loyalty by remembering personal preferences.

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Delivered exceptional, friendly and fast service.

checked on all tables at appropriate intervals to refill drinks and respond to requests.

Maintained safe food handling standards at all times.

Oversaw bar inventory, restocked supplies and placed orders.

Greeted new customers, bringing in new business and answered all initial questions and went positively beyond their expectations.

educated guests on daily specials and menu offerings, enabling decisions on starters, entrees and desserts..

cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators

handled payments using EPOS Systems within a 1-3 minute timeframe, minimising customer wait times.

completed all training and complied with all health department regulations and rectified issues immediately.

Hand washed dishes and glassware thoroughly.

stocked beer and wine coolers.

Processed cash, credit card and voucher payments.

Upheld the highest standard of cleanliness in all work areas.