Courtney Hill
Looking To Relocate To Riyadh,
Summary
Highly motivated and results-driven Customer Success professional with a proven track record of building and maintaining strong client relationships. Successfully managed a portfolio of 95 enterprise accounts generating £1.6 million in ARR, consistently exceeding revenue targets. Possesses exceptional organizational and time-management skills, demonstrated by the simultaneous management of a large client base while consistently achieving and surpassing targets. Proven ability to effectively communicate product value, drive customer adoption, and foster strong relationships with key stakeholders, including C-suite executives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
RealVNC
07.2024 - Current
- Managed a portfolio of 95 enterprise accounts generating £1.6 million in ARR.
- Awarded “Top Customer Service Manager 2024” at the 2025 RealVNC Revenue Kick Off.
- Delivered exceptional revenue retention and growth: 114% NRR in Q1 2025, 126% in Q2, and on track to exceed 132% in Q3.
- Consistently delivered 25-30 customer presentations monthly, demonstrating strong organizational and time-management skills.
- Led workshops to identify and mitigate risks for accounts exceeding £8,000 ARR within the Customer Success team.
- Successfully managed account onboarding, renewals and expansion.
- Cultivated and maintained strong relationships with Channel Partners to facilitate deal closures.
- Ensured accurate and timely data entry and maintenance within Salesforce, Planhat, and Gainsight.
Customer Success Manager
RealVNC
01.2023 - 06.2024
- Awarded “Top CSM 2023” for exceptional performance and exceeding customer expectations.
- Conducted Quarterly Business Reviews and built Success Plans to help ensure goals are being achieved by customers.
- Fostered cross-functional collaboration with other teams such as Product, Product Support and Engineering.
- Managed annual subscription renewals.
Client Success Manager
Marketpoint Group
09.2021 - 01.2023
- Managed a portfolio of 38 accounts used for lead generation purposes at international events and trade shows.
- Fostered strong cross-functional collaboration with Sales, Finance, and Technical teams.
- Built and maintained strategic relationships with key event stakeholders (Cvent, CDS Reg, Compusystems, Scan2Lead).
- Developed and delivered product training programs to clients through 1:1 sessions and group webinars.
- Successfully managed key partnerships, including taking ownership of the Web Summit partnership and overseeing account creation, training, and client relationships for 20+ corporate companies at Collision in Toronto and Web Summit in Lisbon.
SAP S4 HANA Project Administrator
XP Power
09.2020 - 09.2021
- Assisted with the implementation of SAP S4 HANA in factories across the APAC region.
- Led the development of comprehensive training materials, creating 77 LMS courses for Phase 1 end-users and 50 for Phase 2 UAT users, ensuring effective knowledge transfer and user adoption.
- Championed process understanding, proactively analyzing test scripts and collaborating with Business Process Owners to gain deep insights into end-to-end processes, resulting in more effective and relevant training content.
- Successfully implemented Mural for 150 Phase 2 Gap/Fit workshops, driving collaborative discussions and facilitating efficient process analysis and improvement.
Account Manager
Zuant
07.2018 - 09.2020
- Managed a portfolio of 30+ accounts used for lead generation purposes at international events and trade shows.
- Successfully led and completed lead retrieval projects for over 700 events, ensuring client satisfaction and exceeding project objectives.
- Provided exceptional customer support, serving as the primary point of contact for all post-sales inquiries and managing live chat support through Intercom.
- Onboarded new end-users and delivered engaging product demonstrations to prepare them for successful events.
- Enhanced brand visibility by representing the company at major trade shows (Web Summit, RISE, LogiMAT), providing on-site training and support to clients.
Education
BA (Hons) - Politics and International Relations
Nottingham Trent University
07.2018
A Levels - Philosophy & Ethics, English Literature, Geography
Maiden Erlegh Sixth Form
07.2015
9 GCSEs - including English and Maths
Maiden Erlegh School
07.2013
Skills
- Inter-department collaboration
- Upselling strategies
- Salesforce proficiency
- Gainsight proficiency
- Client onboarding
- Customer relationship building
- Customer retention
- Account management
- Webinar hosting
- Renewals
- Customer feedback analysis
- Stakeholder management
- Expansion
- Data-driven decision making
- Software implementation
- Forecasting
Certification
- Certified Customer Success Manager (CCSM) Level 1 - SuccessHACKER
- Certified Customer Success Manager (CCSM) Level 2 - SuccessHACKER
- Full Sales Cycle Certification - Winning by Design
Timeline
Senior Customer Success Manager
RealVNC
07.2024 - Current
Customer Success Manager
RealVNC
01.2023 - 06.2024
Client Success Manager
Marketpoint Group
09.2021 - 01.2023
SAP S4 HANA Project Administrator
XP Power
09.2020 - 09.2021
Account Manager
Zuant
07.2018 - 09.2020
BA (Hons) - Politics and International Relations
Nottingham Trent University
A Levels - Philosophy & Ethics, English Literature, Geography
Maiden Erlegh Sixth Form
9 GCSEs - including English and Maths
Maiden Erlegh School
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