Courtney Handley
Middlesbrough,Cleveland
Summary
I am 27 years old, and every day I continue to better myself and I look forward to the prospect of finding employment within the public service sector/ health and social care sector. I joined the army in 2019 and left in 2024 doing 4 and half year service. I started my service as Military police, and then went into the Military nursing corps as a health care. When I left the army, I then proceeded to become a prison officer, which is my current job role. Working in the prison service, I deal with vulnerable young people/ adults on a daily basis which has given me more skills on top of what I gained within the army. I have experience of discipline, working well under pressure, caring for others and the ability to remain calm in stressful situations. I can work well on my own, as a team and as a leader. I will always perform to the best of my ability within my role and look for further opportunities for progression. I can follow strict rules and act with authority when needed but also have a patient and compassionate side. I have an open mind and a drive of determination with everything I do.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Prison Service
HM Prison Service
2024.01 - 2026.01
- Organised daily routines, achieving smooth running of operations.
- Conducted security checks, enhancing overall prison security.
- Maintained order within prison environment by enforcing rules and regulations.
- Responded effectively to emergencies by utilising established protocols.
- Cooperated with multi-disciplinary team members, contributing to effective management strategies.
- Provided counselling for prisoners to encourage rehabilitation.
- Provided first aid treatment when required, ensuring inmate health and wellness.
- Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
- Managed conflict situations between inmates, maintaining a harmonious environment.
- Kept official prison records in line with established procedures.
Army police / Army Health care
British Army
Portsmouth, Hampshire
2019.01 - 2024.01
- Upheld high ethical standards when dealing with sensitive information.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Ensured timely completion of missions due to efficient communication within the team.
- Assumed responsibility for sensitive materials; maintained integrity and confidentiality at all times.
- Upheld strict discipline standards, cultivated a professional military environment.
- Provided mentorship and guidance to junior soldiers; fostered a culture of respect and cooperation within the unit.
- Produced reports on equipment status, incidents and personnel readiness for superiors.
- Remained composed and focused in highly stressful situations.
- Trained in combat and weaponry to meet field demands.
Mcdonalds
McDonalds
2019.01 - 2019.06
- Improved team efficiency by assisting colleagues during peak hours.
- Achieved customer satisfaction by providing efficient service and addressing inquiries.
- Handled cash and card transactions, ensuring accurate change was given.
- Packed take-away orders accurately, avoiding any mix-ups or errors.
- Ensured quality of meals with strict adherence to standard recipes.
Butcher
Meat sMart Butchers
Middlesbrough
2018.01 - 2019.01
- Fulfilled role of apprentice butcher and cashier throughout 2018 to 2019
- Managed work station cleanliness, adhering strictly to health regulations.
- Implemented rotational stock systems, minimising waste from expired products.
- Maintained high standards of food hygiene for a safe shopping environment.
- Prepared custom orders to meet unique customer requirements.
- Met strict deadlines with efficient butchery techniques.
disability carer
carer
Middlesbrough
2017.01 - 2018.01
- Offered companionship during recreational activities to alleviate loneliness.
- Performed light housekeeping tasks, creating a clean and comfortable home environment for the disabled person.
- Utilised specialised equipment for mobility assistance, reducing risk of injury or falls.
- Assisted with daily living activities, fostering independent lifestyle.
- Ensured medication administration as per prescription, ensuring optimal health.
Education
Prison service
Prison Officer
2024.01 - 2024.03
Diploma of Higher Education - Health care
British Army
Portsmouth 2019.08 - 2024.01
Level 3 Extended diploma - Uniformed public services
Redcar College
Redcar, Redcar and Cleveland 2015.09 - 2017.06
GCSE’S -
ORMESBY SCHOOL
Middlesbrough 2010.09 - 2015.07
Skills
- Data inputting
- Email correspondence
- Organisational efficiency
- Adapting to patient needs
- End-Of-Life care sensitivity
- Multitasking under pressure
- Patient care
- Elderly care
Certification
- Care Certificate
- Level 3 HCA NVQ (diploma in health care)
- Prison officer certificate
- Emergency first aid
References
References available upon request.
Timeline
Prison Service
HM Prison Service
2024.01 - 2026.01
Prison service
Prison Officer
2024.01 - 2024.03
Diploma of Higher Education - Health care
British Army
2019.08 - 2024.01
Army police / Army Health care
British Army
2019.01 - 2024.01
Mcdonalds
McDonalds
2019.01 - 2019.06
Butcher
Meat sMart Butchers
2018.01 - 2019.01
disability carer
carer
2017.01 - 2018.01
Level 3 Extended diploma - Uniformed public services
Redcar College
2015.09 - 2017.06
GCSE’S -
ORMESBY SCHOOL
2010.09 - 2015.07