Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Work history
Budtender
Igadi
Idaho Springs
01 2024 - 07 2024
Used critical thinking to break down problems, evaluate solutions and make decisions.
Served customers to drive sales and deliver top-quality experiences.
Improved efficiency and productivity by acquiring new skills.
Reviewed customer history to recommend appropriate products and services.
Main Banker/Customer Service Representative
Monarch Spa and Casino, Black Hawk
Black Hawk
06 2023 - 01 2024
Adhered strictly to policies and procedures for continued company compliance.
Participated in regular training to maintain up-to-date knowledge on company products and policies.
Collaborated with wider casino team to maintain smooth running operations.
Handled cash and asset counts with meticulous accuracy and efficiency.
Processed tickets, chips and coins, handling large sums of money.
Organised, sorted and verified input data against original documents.
Managed documents within company databases, keeping accurate records of critical information.
Aquired excellent 10 key skills.
Server/Bartender
The Greek Joint
Hollywood
04 2022 - 06 2023
Main Banker/Customer Service Representative
Isle of Capri Casinos
Black Hawk
01 2021 - 04 2022
Collaborated with wider casino team to maintain smooth running operations.
Handled cash and asset counts with meticulous accuracy and efficiency.
Promoted loyalty programme to increase customer database and encourage repeat visits.
Maintained thorough records and accounts of all cash desk operations.
Customer Service Representative
Agero Roadside Assistance, Remote
02 2017 - 04 2022
Managed customer expectations by providing realistic timelines for issue resolution.
Conducted proactive follow-ups to guarantee satisfaction and gather feedback for improvement.
Collaborated with cross-functional teams to address and resolve escalated customer issues.
Escalated complex technical issues to appropriate support teams for resolution.
Used CRM systems for seamless communication and information retrieval during interactions.
Applied positive customer service approach to increase satisfaction levels.
