Courtney Goodchild

• Manage a high volume of professional email correspondence with authors, internal departments, and external contacts
• Organise and track hard-copy manuscript submissions, ensuring accurate filing and processing
• Coordinate the preparation and distribution of author contracts, maintaining confidentiality and precision
• Use internal data management systems to update author records and support workflow tracking
• Serve as the first point of contact for author queries, resolving issues with professionalism and care
• Trusted to take on line manager’s workload during absences, ensuring continuity of key tasks
• Successfully calmed and resolved a difficult author dispute involving another department, using tact and empathy
• Regular user of Microsoft Outlook, Teams, and document handling systems to support day-to-day operations

• Working with the publicity team on the marketing plan and strategy to build the company
• Creating blog posts
• Organising social media posts using Hootsuite
• Creating video content for social media
• Contacting bookshops and radio stations to organise interviews for authors
• Creating spreadsheets for bookshop contacts/researching bookshops in the author's local areas
• Creating invoices for book orders
• Helping in the warehouse with packing books for authors and customers
• Increased the company's social media traffic by researching trends and using creative thinking on what will get the most attention

• Uploading and developing new content for the website
• Taking photos of outfits on mannequins then using photoshop to upload them for the website
• Posting on social media
• Creating blog posts for the website
• Setting up marketing emails for external clients

I learned many skills working within this job such as adobe photoshop and my writing skills improved due to writing up blog posts

• Working and creating customer databases for the marketing department
• Customer service via phone and email
• Producing high-quality documents using spreadsheet applications
• Creating and designing the company newsletter
• Greeting clients and customers while on reception duty
• Sorting and organizing outgoing mail
• Answering incoming calls listening to customers' needs and putting them through to the correct department
• Taking customers' details to book them in on a booking system via telephone
• Social media management (Twitter, Facebook & LinkedIn)
• Assisting in building a retail website on ShopWired
• Assisting in building and maintaining our company's healthcare corporate website, Airports department corporate website, and booking system

Working here improved my confidence and communication with other people, I'm able to talk to people on the phone more confidently and can speak clearly to get the point across to customers or clients