Courtney Godbold
Abbeywood
Summary
I am a self-motivated, resourceful individual with a professional attitude and objective mind-set. Currently working in a corporate reception. Focused, with attention to detail, true believer of hard work and leading by example. Positive, friendly and helpful. I am now looking for a more challenging role, still working in the cooperate industry but i am ready for more progression within my career, interested in a administration/office coordination position.
Knowledgeable and professional Receptionist skilled in administrative support and customer service objective. With 3 years years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
6
6
years of professional experience
Work history
Courtney Godbold
Experiences
Flexi Receptionist
Savills
London (Various, Zones 1-4), City of London
2023.06 - Current
- Reduced waiting times through effective time and resource management.
- Delivered front of house duties with warm and professional manner.
- Answering telephone calls, compiling detailed notes and promptly forwarding as required.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed bookings using cureoscity, sky visitor booking system, schedule, cancel and re-arrange internal appointments.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Admitted guests into buildings to control site access.
- Assisted with set up of ID card and access permissions following site security practices.
- Prioritised tasks to maintain reliable service throughout peak times.
- Signposted other services where appropriate using industry knowledge and contacts.
- Located information and records quickly to assist with ad-hoc queries.
- Acted as first point of contact for wide range of personnel.
- Embodied company values through friendly and reliable customer service.
- Maintained accurate and up-to-date records for smooth handovers.
- Took and communicated messages to minimise interruptions to staff workflows.
- Managed calendars, strategically scheduling appointments to maximise availability.
Receptionist
Savills
55 Gracechurch street
2022.12 - 2023.05
- Preparing, organising, and storing information in paper and digital form; º Dealing with queries on the phone and by email; º Greet visitors at reception and sign them via Sky visitors system; º Schedule meetings and booking rooms for external clients and visitors; º Arrange post and deliveries that come into the building; º Dealing with correspondence and reports; º Updating computer records using a database º Printing, photocopying, and ordering office supplies; º Maintaining office systems
- Liaising with suppliers and contractors, staff in other departments, e.g
- Finance, HR º Arranging new office flowers each week
Tiny's Salon
Eltham
2022.05 - 2022.12
- I went back to Tiny's beauty salon as admin support while I was looking for another Front of House/
- Administrative assistant role
- Took care of the company's Clientele, built rapport with customers and ensured the business ran smoothly; º Arranged couriers º Customer Service was a key skill in my position; º Asssisted in organising client appointments; º Calledclientsanddealtwithcancellationsorrefunds; º ProvidedaBeauty servicefortheclients intheSalon;
Receptionist Receptionist
Savills
Oxford Street
2021.10 - 2022.04
- Linkedin.com/in/courtney-godbold
- Customer Service
- Communication
- Quick Learner
- Issue Resolution
- Work well in Team
- Organisation
- Attention to detail
- Microsoft Office
- Bluepoint Check-In System
- ElogBooks, º Take full responsibility for the shift whilst on duty ensuring all procedures are completed; º Greeting and welcoming visitors, employees and handling deliveries with professional manner; º Ensuring visitors and deliveries are logged; º Encouraging and embracing cross-departamental collaboration; º Handling incoming calls; º Making sure weekly Fire Alarm Test is properly processed.
Beauty Technician
Tiny's Salon
Eltham
2018.06 - 2021.08
- Took care of the company's Clientele, built rapport with customers and ensured the business ran
Education
City and Guilds Level 3 -
HB Academy
City and Guilds Level 2 - Beauty
North Kent College
Diploma - Beauty
2016
Skills
- English
- Mother Tongue
- Languages
- Front of house/Administrative support
- Telephone skills
- Office supply management
- Email management
- Conflict resolution
- Multitasking and prioritisation
- Incoming mail distribution
- Switchboard operation
- Professional and smart presentation
- VIP guest experience
- Multi-line telephone systems
- Document control
- Multi-line telephone skills
- Personable and outgoing
- Office equipment operations
- Professional demeanour
- Photocopier operation
- Organised and reliable
- Organisation and efficiency
- Security awareness
- Professional appearance
- Security understanding
- Health and safety procedures
- Open and clear communicator
- Attention to detail
- Inbox management
- Calendar management
- Post management
- Customer service
- Customer and client relations
- Clean and neat
Accomplishments
- Sales AssistantJun - 2018 May
- House of Fraser - Duneº Greeted customers, used friendly sales techniquesto boost customer purchases;º Carried out general admin duties;º Managed stock and assisted with deliveries;º Assisted customers with queries, disputes, refundsand exchanges;º Remained calm and professional in a rushed andpressuredenvironment,ensuringthatthecustomersreceived the best possible experience.
Timeline
Flexi Receptionist
Savills
2023.06 - Current
Receptionist
Savills
2022.12 - 2023.05
Tiny's Salon
2022.05 - 2022.12
Receptionist Receptionist
Savills
2021.10 - 2022.04
Beauty Technician
Tiny's Salon
2018.06 - 2021.08
Courtney Godbold
Experiences
City and Guilds Level 3 -
HB Academy
City and Guilds Level 2 - Beauty
North Kent College