Courtney Gibbs
Rugby
Summary
Expert in Microsoft applications with strong communication and conflict resolution skills. Demonstrated organizational abilities and visual merchandising expertise that drive operational efficiency. Proven track record in relationship building and adaptability to challenges, with a commitment to continuous learning and professional growth.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Key Holder
Michael Kors
2025.06 - 2026.02
- Achieved improved efficiency in back of house operations through strategic reorganisation of stockroom. Cultivated loyal client base by effectively utilising clientelling methods. Demonstrated excellent product knowledge to assist customers with purchases.
Enhanced visual merchandising efforts, contributing innovative ideas in collaboration with our visual manager. Maximized sales opportunities by suggesting additional products suitably matched to customer needs. Assisted in loss prevention measures, reducing theft incidents significantly. Provided training to new staff members, fostering a team-oriented environment.
Department Manager
H&M
2024.04 - 2025.06
- Spearheaded visual merchandising initiatives to inspire customers through strategic product placement.
Collaborated with inclusion and diversity manager to develop content for mental health campaign.
Coordinated with store team to create workload planner, ensuring alignment on weekly objectives. Developed department goals aligned with company vision. Handled customer complaints for improved satisfaction rates. Fostered positive work environment, enhancing team cohesion.
Supervisor
The North Face
2022.01 - 2024.04
- Led visual merchandising efforts across multiple store locations, ensuring consistent brand presentation. Oversaw campaign preparations, managing logistics for props and materials. Conducted comprehensive analysis of sales data, driving strategic insights. Directed the execution of store reorganisations, enhancing operational efficiency. Managed online training platform, ensuring full team compliance and development. Pioneered innovative revenue strategies, including money mapping and product knowledge initiatives. Resolved customer complaints promptly, resulted in increased customer satisfaction rates. Monitored employee attendance records for maintaining discipline within the team. Managed daily operations to increase productivity.
Supervisor
JD Sports
2021.03 - 2021.12
- Achieved consistent KPI targets through effective floor management and team leadership. Maintained optimal product presentation and stock levels, enhancing customer satisfaction. Enhanced visual merchandising standards across footwear and apparel categories, driving sales and engagement. Identified knowledge and training gaps and implemented training to boost service delivery. Restocked merchandise promptly upon delivery, maintained continuous availability of products on the floor. Led team meetings, ensured clear communication amongst all members. Fostered a positive work culture to boost employee morale.
Athlete
Nike
2018.06 - 2021.03
- Achieved high levels of customer satisfaction through effective service on the sales floor. Enhanced operational efficiency by implementing new stockroom processes and training initiatives. Delivered successful training sessions on Nike technologies and visual merchandising techniques during store openings. Worked closely with the management team to support with training and development within the team. Dealt with returns, ensuring customer satisfaction. Provided product knowledge to customers for informed purchases. Contributed to sales targets through active promotion of products. Conducted inventory checks to ensure stock accuracy. Upheld company policies whilst interacting with customers and colleagues. Promoted loyalty schemes to customers, enhancing brand loyalty.
Education
High School Diploma - English, Religious education and Psychology, Math’s, Science, Statistics, Physical Education, French
Avon Valley School And Performing Arts College
Rugby 2011.09 - 2016.06
Skills
- Microsoft proficiency
- Effective communication
- Conflict resolution
- Organizational skills
- Visual merchandising
- Adaptability
- Relationship building
Hobbies
Running., Puzzles., Reading books., Learning new languages., Gym.
Timeline
Key Holder
Michael Kors
2025.06 - 2026.02
Department Manager
H&M
2024.04 - 2025.06
Supervisor
The North Face
2022.01 - 2024.04
Supervisor
JD Sports
2021.03 - 2021.12
Athlete
Nike
2018.06 - 2021.03
High School Diploma - English, Religious education and Psychology, Math’s, Science, Statistics, Physical Education, French
Avon Valley School And Performing Arts College
2011.09 - 2016.06