Courtney Francis

- Collaborated with a team as a writer to create the second part of a youth anti-knife crime campaign called #NotTheOne.

- Worked closely with the client (South Wales Police) and met their needs of what they wanted included in the campaign. This was achieved via weekly meetings, where the suggestions were taken into account and corrections were made by an agreed time slot.

- Successfully wrote a campaign video that will be used to better not only the South Wales community, but has had an impact nationwide, being adopted by other police forces. The campaign is endorsed by the UK Home Office as a beacon of best practise, and has been entered for the Impact awards. It has statistically decreased youth knife crime in our local community, with over 100,000 engagements on social media since its launch.

- Became a part of the recruitment process of actors with a short deadline and created a casting call.

- Worked remotely and in office, making sure to keep communication with other members of the production team throughout the week.

- Attended the launch event and spoke to youth groups on a panel about the impacts of youth knife crime in our communities.

- Faced difficult and distressing topics carefully, ensuring everyone involved in the conversations were as comfortable as possible.

- Collaborated to write part of a website to guide both the public and other police officers to resources.

- Worked with private information and resources responsibly and confidentially.

- Lead a group of girls aged 7-11 in weekly activity sessions.

- Plan activities in advance in accordance with certain core skills for the children to develop upon.

- Maintain order of a substantial group of young girls during both high-energy and time-demanding activities.

- Collaborate with fellow leaders to create comprehensive lesson plans that align with national GirlGuiding UK standards.

- Support young girls needs and emotional well-being when needed, ensuring they are appropriately cared for.

- Responsible for safety and well-being of the group both inside the establishment and on group days out.

- Maintain a calm manner when a problem arises to make sure the group feels comfortable at all times when possible.

- Support and encourage growth and self-reflection in the children within the group.

- Communicate with parents, providing regular updates on their child's progress and upcoming events.

- Keep track of allergies and dietary requirements before food related activities.

- Provide clear instructions to activities to deliver fun and maintain safety.

- Increasing sales through effective product demonstrations and sharing expert knowledge on beauty and skincare products.

- Actively listen to customers concerns and needs while making them feel confident in the service provided.

- Hit sales targets in line with seasonal and non-seasonal promotions.

- Get involved with sales promotions and events, drawing customers attention to products and merchandise.

- Ensure the beauty hall remains hygienic and pleasant for both customers and employees.

- Ensure customer satisfaction by maintaining a pleasant demeanor on the shop floor and throughout the transaction.

- All shelves are stocked and show materials are up to date.

- Attend beauty training conferences and demonstrate new skills to customers on the shop floor.

- Keep the team up to date with weekly figures and stock levels in daily meetings.

-Collaborate in team events with new launches.

-Maintaine a number of regular returning customers.

- Go the extra mile to ensure each customer leaves feeling satisfied and confident in themselves and what they came in to purchase.

-Give expert advise on products sold within the beauty hall, based on a customers particular needs.

- Stores fire marshall within a shopping centre store. Made sure to evacuate customers and team members within my allocated area, and follow appropriate safety procedures.

- Trained seasonal employees on a yearly basis, within a busy customer-facing environment.

- Worked in a fast paced sales environment during the seasonal times of the year.

- Worked on the fragrance department with a variety of area managers to ensure shop floor standards for luxury brands were being upheld.

- Responsible for updating the team with the fragrance department's weekly and daily figures, and ensuring all admin tasks were completed on time.

- Ordered testers for luxury brands and ensured stock levels were up to date at all times.

- Maintained shop floor hygiene and safety standards.

- Operated till systems at a supervisor till level, and dealt with customer refunds appropriately.

- Participated in interactive training programs to expand knowledge of company policies.

- Built positive customer relationships, ensuring high customer return rates.