Courtney Eisha Gatsi
Portsmouth,United Kingdom
Summary
Versatile professional with expertise in customer service, hospitality, and customer support, complemented by strong communication and negotiation skills. Demonstrates proficiency in accounting, data analysis, and performance improvement to drive strategic outcomes. Adept at time management and attention to detail, ensuring adaptability in dynamic environments while fostering continuous growth. Committed to leveraging strategic thinking to enhance organisational success and deliver exceptional results.
Overview
3
3
years of professional experience
Work history
Customer Advocate – Operations (Vehicle Finance Contact Centre)
Vanquis Bank
Petersfield, Hampshire
2025.09 - 2026.05
- Handle inbound and outbound customer queries within a vehicle finance contact centre.
- Support customers with vehicle finance agreements, payments, and account-related enquiries.
- Deliver high-quality customer advocacy by identifying customer needs and providing appropriate solutions.
- Maintain compliance with FCA regulations, data protection requirements, and internal policies.
- Accurately update and maintain customer records across multiple systems.
- Work collaboratively with colleagues and internal teams to resolve complex queries.
- app support helping customers for credit cards who want to use the banking app and are facing challenges
Front of House Nandoca (Buddy)
Nando’s
Portsmouth
2023.05 - 2025.09
- Greeted guests and escorted them to tables, minimising wait times and ensuring a positive customer experience.
- Coordinated Front of House and Back of House teams to ensure smooth service delivery, particularly during busy periods and events.
- Acted as a Buddy, supporting the onboarding and training of new starters.
- Trained new team members and upskilled existing staff to improve service standards and operational efficiency.
- Supported managers during shifts by assisting with team coordination and operational tasks.
- Monitored the front entrance, assisted servers with drink orders, and prepared the dining area for special functions.
- Handled cash and card payments accurately while maintaining confidentiality and compliance.
- Completed daily opening and closing procedures.
Customer Assistant
Taal Foods Pvt Ltd
Harare, Zimbabwe
2022.12 - 2023.01
- Offered advice on product selection to enhance customer support and service.
- Provided fast checkout service with high levels of customer care and transaction accuracy.
- Maintained sales floor stock levels through consistent monitoring and replenishment.
- Handled customer requests with friendly, knowledgeable service, achieving positive feedback.
Education
Applied Skills Level - Accounting
Association of Chartered Certified Accountants
UK 2024.05 -
Applied Knowledge Level - Accounting
Association of Chartered Certified Accountants
UK 2023.09 - 3 2024
A Levels - Commercials
Jameson High School
Kadoma, Zimbabwe 2021.01 - 11 2022
GCSEs -
Nashville High School
Gweru, Zimbabwe 2017.01 - 12 2020
Skills
- Customer Service
- Hospitality
- Customer Support
- Communications
- Negotiation
- Accounting
- Time Management
- Strategic Thinking
- Data Analysis
- Attention to Detail
- Adaptability
- Team collaboration
- problem solving
- conflict resolution
LANGUAGES
English
Shona
Timeline
Customer Advocate – Operations (Vehicle Finance Contact Centre)
Vanquis Bank
2025.09 - 2026.05
Applied Skills Level - Accounting
Association of Chartered Certified Accountants
2024.05 -
Applied Knowledge Level - Accounting
Association of Chartered Certified Accountants
2023.09 - 3 2024
Front of House Nandoca (Buddy)
Nando’s
2023.05 - 2025.09
Customer Assistant
Taal Foods Pvt Ltd
2022.12 - 2023.01
A Levels - Commercials
Jameson High School
2021.01 - 11 2022
GCSEs -
Nashville High School
2017.01 - 12 2020