Courtney Dickens
Birmingham
Summary
Dedicated and energetic professional who works well in fast-paced, high-volume environments. Reliable and responsible with positive attitude. Always wanting to progress and expand my knowledge. an individual who just wants to help others in anyway possible with a strong background of working different job roles along side vulnerable individuals. I am caring and empathic with a lot to offer and a fast learner. I like to try new things and I'm not scared of the unknown or being unexperienced. I have a strong back ground of working with vulnerable people and I am always happy for extra training.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Senior health care assistant
Lanesborough RHG Homes
Birmingham, West Midlands
09.2019 - 01.2022
- Conducted risk assessments, increased safety measures.
- Provided emotional support, enhancing patient mental well-being.
- Assisted patients to improve mobility and independence.
- Managed patient documentation for improved record keeping.
- Advocated on behalf of patients to secure resources.
- Administered medication for effective pain management.
- Strengthened team efficiency with clear, timely communication.
- Supported meal times; ensured adequate nutrition intake.
- Upheld dignity and respect whilst delivering personal care.
- Ensured hygiene standards, reducing infection risks.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Worked with clients with Dementia, Behaviour that challenges, complex needs and also mental health.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Worked and communicated with outside and inside professionals such as Social Workers, doctors and also worked along side family members to ensure clients comfort.
- Completed care plans and ensured they were updated and accurate for the client.
- Took part in activities with client such as Crafts, going to the shops, Beauty, having singers come into the building for social interaction and normality.
- Completed wound care at all times.
Health care assistant
Orton Manor Nursing Home
Birmingham, West Midlands
03.2017 - 08.2019
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Prepared meals for patients, ensured balanced nutrition intake.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Part took in activities along side clients such as Bingo, reading , general conversations and story swapping of lives and any other activities they may have enjoyed for social interactions
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Assisted in patient care, improved comfort and well-being.
Housekeeping cleaner
Orton Manor Nursing Home
Birmingham, West Midlands
05.2016 - 07.2017
- Carried out deep cleans as necessary resulting in an immaculate living space for clients' enjoyment.
- Upheld highest cleanliness standards in client home by diligent washing, scrubbing, and sanitising of surfaces and completely laundry tasks.
- Minimised health risks in residences with efficient removal of waste materials on a regular basis.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Demonstrated respect for client privacy while carrying out housekeeping responsibilities efficiently.
- Completed all necessary training.
Education
NVQ Level 2 - Health and Social Care
Orton Manor Nursing Home
Birmingham 01.2018 - 01.2019
GCSEs - English
Hodge Hill Sports and Enterprise College
Birmingham 09.2010 - 09.2015
GCSEs - Maths
Hodge Hill Sports and Enterprise College
Birmingham 09.2010 - 09.2015
GCSEs - Health and Social Care
Hodge Hill Sports and Enterprise College
Birmingham 09.2010 - 09.2010
Skills
- Infection control measures
- Home healthcare experience
- Handling medical emergencies
- Assertiveness training
- Wound dressing expertise
- Communicating with doctors
- Self-Motivated
- Behaviour that challenges, mental health, complex needs, dementia understanding
- Advanced decision-making
- Highly Driven
- Love expanding my knowledge and understanding always keen to learn more and progress
- Confident
- Good at team work or independent work
- Hard worker and always happy to be on my feet!
Affiliations
- Reading
- Spending time with family
- Watching Documentaries
Accomplishments
I have Certificates in training i hve completed during my time as a health care professional.
Timeline
Senior health care assistant
Lanesborough RHG Homes
09.2019 - 01.2022
NVQ Level 2 - Health and Social Care
Orton Manor Nursing Home
01.2018 - 01.2019
Health care assistant
Orton Manor Nursing Home
03.2017 - 08.2019
Housekeeping cleaner
Orton Manor Nursing Home
05.2016 - 07.2017
GCSEs - English
Hodge Hill Sports and Enterprise College
09.2010 - 09.2015
GCSEs - Maths
Hodge Hill Sports and Enterprise College
09.2010 - 09.2015
GCSEs - Health and Social Care
Hodge Hill Sports and Enterprise College
09.2010 - 09.2010
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