Courtney Collenette
Doncaster,South Yorkshire
Summary
A dedicated professional with extensive expertise in child protection, assistive technologies, and special needs education. Demonstrates proficiency in ICT, clear communication, and effective dyslexia strategies. Skilled in customer relationship management, accurate money handling, and visual merchandising. Holds First Aid certification and comprehensive training in health and safety regulations. Committed to fostering inclusive environments and ensuring the well-being of all individuals.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer service assistant
Co-op Food
Guernsey, Bailiwick of Guernsey
04.2022 - 10.2025
- Managed time efficiently during peak hours to limit customer waiting periods.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Provided exceptional levels of customer service consistently.
- Assisted customers with product inquiries for enhanced shopping experience.
Garden centre shop worker
Earlswood Garden Centre & Café
Guernsey, Bailiwick of Guernsey
09.2021 - 12.2021
- Learnt about new plants and gardening trends to advise customers accurately.
- Assisted in plant care for healthy and vibrant stock.
- Engaged with customers proactively, delivering exceptional service.
- Operated till efficiently, ensuring accurate transactions.
- Maintained cleanliness of the shop to provide a pleasant shopping environment.
- Arranged attractive displays to entice potential buyers.
- Improved customer satisfaction by providing knowledgeable gardening advice.
- Solved customer queries promptly for heightened satisfaction levels.
- Priced items and stocked shelves to showcase items to customers.
- Arranged plants in pots and trays to prepare merchandise displays.
- Potted, watered and packed plants flowers and seedlings.
- Removed weeds and pruned shrubs to maintain appearance of garden centre.
- Labelled agricultural and forestry products to maintain proper identification.
Waitress assistant
Le Grand Courtil
Guernsey, Bailiwick of Guernsey
02.2021 - 04.2021
- Streamlined order placements with clear communication to kitchen staff.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Followed health regulations whilst handling food, promoting safe practices.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Enhanced dining experience through friendly interaction with customers.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Facilitated smooth operations by setting up tables and booths.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Collaborated with team to provide efficient service during peak hours.
Retail worker
Morrisons
Guernsey, Bailiwick of Guernsey
08.2020 - 11.2020
- Managed inventory levels effectively to minimise out-of-stock situations.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Operated till accurately to ensure smooth checkout process.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Maintained clean and organised store shelves for a pleasant shopping environment.
Learning support assistant (work experience)
Les Beaucamp high school
Guernsey, Bailiwick of Guernsey
05.2019 - 05.2019
- Prepared classroom resources to facilitate smooth lesson delivery.
- Improved student engagement by providing one-on-one support and guidance.
- Assisted in creating lesson materials, improving educational effectiveness.
- Supported children with special educational needs, promoting inclusivity within the school environment.
- Assisted teacher in maintaining a clean and organised classroom environment for optimal learning conditions.
- Maintained accurate records of pupil attendance, contributing towards administrative efficiency.
- Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
- Used worksheets, assignments and quizzes to gauge student progress and uncover challenges.
Education
Certificate of Higher Education - Health & Social
Guernsey college of further education
Guernsey 09.2020 - 09.2021
GCSEs - Maths
Les Beaucamp high school
GuernseyGCSEs - English
Les Beaucamp high school
GuernseyGCSEs - Science Trilogy
Les Beaucamp high school
GuernseyGCSEs - ICT
Les Beaucamp high school
GuernseySkills
- Use of assistive technologies
- Child protection understanding
- Sensitivity towards special needs
- ICT proficiency
- Dyslexia strategies understanding
- Professional and mature
- Dyslexia support
- Customer focus
- Cash handling
- Visual merchandising
- Barcode scanning
- Customer relationship management
- Health and Safety regulations
- Accurate money handling
- Multitasking under pressure
- Clear communication
- Autism spectrum understanding
- Risk assessment capabilities
- First Aid certification
- Child protection training
Affiliations
- Reading
- Gardening
- Horse riding
- Gaming
- Puzzles
- Singing
Timeline
Customer service assistant
Co-op Food
04.2022 - 10.2025
Garden centre shop worker
Earlswood Garden Centre & Café
09.2021 - 12.2021
Waitress assistant
Le Grand Courtil
02.2021 - 04.2021
Certificate of Higher Education - Health & Social
Guernsey college of further education
09.2020 - 09.2021
Retail worker
Morrisons
08.2020 - 11.2020
Learning support assistant (work experience)
Les Beaucamp high school
05.2019 - 05.2019
GCSEs - Maths
Les Beaucamp high school
GCSEs - English
Les Beaucamp high school
GCSEs - Science Trilogy
Les Beaucamp high school
GCSEs - ICT
Les Beaucamp high school
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