Courtney Chadwick

• Provided emotional support to patients, improving their mental wellbeing.
• Assisted in daily living activities for enhanced patient comfort.
• Administered medication to patients, ensuring proper health management.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Delivered excellent customer service by addressing concerns of patients' families.
• Organised recreational activities for improved social interaction amongst residents.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Collaborated with healthcare team for effective patient care delivery.
• Encouraged independence among patients whilst assisting them with tasks.
• Monitored vital signs of patients for early detection of health complications.
• Respected privacy and dignity of each resident during provision of care services.
• Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
• Aid in mobility exercises which resulted in improved physical strength among elderly residents.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
• Maintained confidentiality and compliance standards for optimised patient care.
• Monitored client health conditions and reported immediate issues to manager.
• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
• Adapted to service users' needs and requests to maintain personalised care.
• Optimised patient satisfaction through compassionate, considered care and communication.
• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Kept patient environments clean and neat following optimum hygiene standards.
• Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
• Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
• Observed patient condition and behaviour closely, reporting changes or concerns promptly.
• Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
• Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
• Assisted in meal preparation to ensure proper nutrition.
• Managed household chores, created a clean environment.
• Assisted patients with daily living activities for increased independence.
• Provided emotional support to patients, improved mental well-being.
• Provided dementia care by implementing personalised care plans.
• Observed and recorded patient behaviour, noting any changes.
• Handled stressful situations calmly whilst dealing with challenging behaviours.
• Offered emotional support to families during difficult periods.
• Assisted patients with dressing, eating, bathing and other basic needs.
• Recorded all care information accurately in appropriate format.
• Respected and supported cultural and religious practices of patients.
• Dealt with emergencies with calm and composure.
• Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
• Supported team by demonstrating respect and willingness to help.

• Facilitated communication between patients and their families, ensuring all concerns were addressed promptly.
• Assisted with mobility needs of patients, promoted independence whilst ensuring safety at all times.
• Ensured accurate record keeping by diligently updating patient charts and medical records.
• Supported patients with daily living activities to enhance quality of life.
• Handled sensitive situations delicately while dealing with terminally ill patients or those in distressing situations.
• Organised recreational activities for residents; enhanced mental well-being through stimulation and social interaction.
• Prepared meals taking into account specific dietary requirements of each patient; contributed to improved health status.
• Maintained clean and hygienic environment for enhanced patient experience.
• Improved patient comfort by assisting with bathing, dressing and meal preparation.
• Followed strict infection control protocols, maintained high standards of cleanliness and safety within the ward.
• Monitored vital signs regularly to ensure timely medical intervention.
• Built caring, supportive relationships with residents, enhancing daily life through personalised care.
• Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility.
• Collected and disposed of clinical waste in line with regulations.
• Supported bed-ridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting.
• Transported patients between rooms and appointments or testing locations.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Responded appropriately to physical, emotional and developmental needs of patients.
• Engaged with patients using active listening and open-ended questioning to build meaningful relationships.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Turned and positioned patients to maintain comfort and minimise problems.

• Implemented efficient debt recovery strategies to enhance cash flow.
• Negotiated payment terms with customers for improved financial resolution.
• Streamlined processes to expedite debt collection efforts.
• Achieved higher customer satisfaction by resolving queries timely and effectively.
• Managed high volume of calls, resulting in increased collection rates.
• Ensured compliance with regulatory standards whilst handling sensitive information.
• Coordinated legal proceedings as required, ensuring adherence to protocol at all times.
• Utilised advanced negotiation skills resulting in favourable repayment terms.
• Maintained strict confidentiality when managing sensitive personal data.
• Updated client records accurately, keeping track of all interactions and agreements made.
• Collaborated effectively with team members contributing towards collective targets.
• Followed company protocols to keep sensitive and financial information secure.
• Remained calm and poised when communicating with difficult clients or in stressful situations.
• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
• Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily quotas.
• Offered debtors assistance with payment planning.
• Communicated with customers diplomatically and respectfully.
• Maintained professional tone when corresponding by phone or email.
• Adapted payment plans to suit individual financial situations.

BAR EXPERIENCE (COVID)

• Managed bar inventory for efficient operation.
• Handled cash transactions to ensure accurate accounting.
• Prepared beverages, ensuring consistent quality.
• Cleaned and sanitised bar area, maintaining high standards of hygiene.
• Restocked bar efficiently during busy periods.
• Kept records of tabs accurately, avoiding monetary discrepancies.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Trained new team members with positive reinforcement and respectful, motivational coaching.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Completed end-of-day cleanup to reset bar for next day.
• Welcomed guests with friendly conversation and fun atmosphere.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Oversaw bar recordkeeping and stocktaking for organised and profitable operations.

• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Handled appointment scheduling to ensure smooth daily operations.
• Managed phone calls, resulting in effective communication flow within the company.
• Maintained an organised reception area for a professional business environment.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Assisted with administrative tasks, improving overall functionality of the office.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
• Acted as first point of contact for wide range of personnel.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Admitted guests into buildings to control site access.
• Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
• Assisted with set up of ID card and access permissions following site security practices.
• Kept reception area clean and organised to uphold professional office reputation.
• Maintained reception area stock of important forms and brochures.
• Wrote professional letters, memos and emails for internal and external business communication.
• Enhanced guest satisfaction with prompt and attentive service.
• Handled complaints in a professional manner to maintain brand reputation.
• Greeted and checked-in guests promptly and professionally.

CLEANING EXPERIENCE (OVERTIME) 1 year

• Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
• Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
• Promoted a positive image of the hotel through high standard cleaning services.
• Increased customer retention with meticulous room preparation and sanitation.
• Enhanced hotel reputation by providing excellent laundry and ironing services.
• Fostered a comfortable environment with frequent linen changes and bed making.
• Catered to guests' requests, ensuring a personalised experience.
• Delivered quality housekeeping service, contributing to repeat business.
• Upheld cleanliness in emergency situations for seamless operation of the hotel services.
• Kept inventory of cleaning supplies, ensuring constant availability.
• Maintained hygiene standards in communal areas, elevating overall guest satisfaction levels.
• Stocked trollies to maintain stable cleaning supplies.
• Delivered extra linen and toiletries to meet guest needs.
• Addressed guests' problems and fulfilled special requests.
• Implemented deep cleaning techniques to promote guest health and safety.
• Completed smooth housekeeping with exceptional planning and quality assurance.
• Secured guest rooms after performing housekeeping services.
• Reported maintenance issues for prompt resolution.
• Cleared and organised Back of House areas to minimise accident risks.
• Removed used towels and bedding, replaced with new and reset spaces to professional standards.
• Kept floors clean with regular sweeping, vacuuming and mopping.
• Polished glass, mirrors and metal items to attractive shine.
• Identified cleaning efficiencies to reduce average room preparation times.
• Vacuumed carpeted areas and mopped hard floors.
• Used correct procedures to clean floors, communal areas and work spaces.
• Achieved spotless results within working timeframes to meet client needs.
• Followed health and safety standards governing correct use of chemicals.
• Cleared dust and debris from building sites.
• Wiped down fixtures to remove built-up dust and maintain appearance.