Courtney Cassidy
Sheffield
Summary
Results-driven professional with proactive approach to leadership and team development. Demonstrates strong organisational skills and exceptional communication abilities. Committed to driving operational success and enhancing customer satisfaction. With over 4 years total management experience, I am always willing to take on challenging tasks/opportunities.
Overview
7
7
years of professional experience
Work History
Branch Manager
Webuyanycar
Rotherham
03.2023 - Current
- Developed and implemented strategies for increased customer satisfaction.
- Managed daily operations to ensure smooth running of the branch.
- Reviewed and analysed sales data to identify growth opportunities.
- Liaised with clients, resulting in strong relationships and repeat business.
- Identified and resolved operational issues impacting productivity, performance or profitability.
General Store Manager
39 Desserts
04.2021 - 03.2023
- Completed opening and closing procedures, from product replenishment to budget control.
- Optimized sales methods to best engage, acquire and retain customers.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Attracted, recruited and trained new employees.
- Coordinated frequent sales meetings to motivate staff members and address performance issues.
- Prepared weekly rotas for efficient staff utilisation.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
Warehouse Associate
Amazon
07.2020 - 04.2021
- Packing customer orders at a fast pace ensuring the safety and quality is correct, exceeding the targets daily.
- Ensured prompt resolution of discrepancies, improving customer satisfaction.
- Performed routine maintenance on warehouse machinery; reduced breakdown frequency significantly.
- Assured safety standards for prevention of accidents in the workplace.
- Implemented warehouse policies effectively, enhancing overall operational performance.
- Facilitated smooth operations through effective coordination with other departments.
Shift Manager
KFC
12.2017 - 07.2020
- I was in control of the safe and daily cash handling, keeping keys to the store.
- Enforced compliance with food hygiene regulations, upheld high quality standards.
- Trained staff on product knowledge, resulted in better customer interactions
- Improved team morale through effective communication and feedback practices.
- Recruited new hires to strengthen the existing workforce..
- Motivated employees towards achieving sales targets, increased overall store revenue.
- Managed inventory control, reduced wastage.
Education
GCSEs -
De Warenne Academy
ConisbroughNVQ Level 2 - Professional Cookery
Dearne Valley College
NVQ Level 3 - Professional Cookery Supervisory
Dearne Valley College
Skills
Business development
Business networking
Sales techniques
Emotional intelligence
Strategic planning
Negotiation
Conflict Resolution
Process Improvement
Staff recruitment
Staff management
Compliance understanding
Time-management
Sales forecasting
Customer service excellence
Team building and training
References
Upon request
Timeline
Branch Manager
Webuyanycar
03.2023 - Current
General Store Manager
39 Desserts
04.2021 - 03.2023
Warehouse Associate
Amazon
07.2020 - 04.2021
Shift Manager
KFC
12.2017 - 07.2020
GCSEs -
De Warenne Academy
NVQ Level 2 - Professional Cookery
Dearne Valley College
NVQ Level 3 - Professional Cookery Supervisory
Dearne Valley College