Courtney Borrett
Lowestoft,Suffolk
Summary
Dedicated and compassionate care professional with extensive experience in client care coordination, medication management, and health monitoring. Proficient in dementia care, mobility assistance, and infection prevention and control. Demonstrates exceptional skills in time management, team collaboration, and conflict resolution. Adept at providing personalised care planning and emotional support while ensuring patient rights advocacy. Committed to promoting dignity and safeguarding vulnerable adults through effective communication and practical moving and handling techniques. Career goal: to continue enhancing the quality of life for clients through empathetic understanding and adaptable care solutions.
Overview
2026
2026
years of professional experience
Work history
princess parties
the party palace
lowestoft
- Planned and facilitated themed princess parties for children ensuring engagement and enjoyment.
- Developed creative activities and games tailored to children's interests and age groups.
- Coordinated with parents to customise party details and ensure smooth execution of events.
- Managed set-up and take-down of party decorations, ensuring a magical experience for attendees.
- Supervised assistants during events to maintain organisation and quality of service provided.
- Engaged with children through storytelling and interactive performances to enhance party atmosphere.
- Trained new staff on party execution processes and customer service excellence.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
bar and waitress
Iconic and Notleys
lowestoft, Suffolk
- Provided excellent customer service by taking orders and ensuring satisfaction with meals and drinks.
- Assisted in maintaining cleanliness and organisation of dining area, contributing to overall pleasant atmosphere.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food and beverages to guests.
- Managed cash register and processed payments accurately, ensuring efficient transaction flow throughout shifts.
- Recommended menu items to guests, enhancing dining experience and promoting special offers effectively.
- Accommodated special event needs, provided customised services for parties.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Utilised professional communication skills to resolve customer complaints.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained clean and organised dining area for customer comfort.
bar and waitress
the jolly sailors
Lowestoft, Suffolk
- Provided attentive service to customers ensuring satisfaction with food and drink orders.
- Assisted in maintaining cleanliness and organisation of dining and bar areas throughout shifts.
- Collaborated with kitchen staff to expedite food service and ensure timely delivery of orders.
- Engaged with patrons to create a welcoming atmosphere and enhance overall dining experience.
- Processed customer payments accurately and efficiently using point-of-sale systems.
- Trained new staff members on operational procedures and customer service standards.
- Managed table settings for enhanced dining experience.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Assisted with inventory management, streamlined restaurant operations.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Advanced team efficiency by assisting in training new waitstaff members.
- Collaborated with kitchen staff to ensure order accuracy.
- Utilised professional communication skills to resolve customer complaints.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Informed kitchen staff regarding special order requirements.
Community carer
fig tree home care
Lowestoft, Suffolk
12.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Monitored client health and wellbeing, reporting any changes to appropriate personnel.
- Provided emotional support and companionship to enhance client quality of life.
- Ensured cleanliness and safety of living environments for clients.
- Collaborated with healthcare professionals to ensure comprehensive client care.
- Ensured medication schedules were followed accurately to maintain client health.
- Operated mobility equipment safely to aid in the movement of clients around the home.
- Travelled between different households providing compassionate support for individuals unable to leave their homes.
- Maintained accurate records of all interactions, observations and changes in the client's condition.
- Undertook light housekeeping duties such as cleaning, shopping and laundry to assist clients in maintaining a clean living space.
- Provided high-quality care to elderly clients, ensuring their comfort and safety.
- Managed difficult situations with empathy and patience, promoting a calm environment.
- Assisted clients with daily activities such as dressing, personal hygiene and meal preparation.
- Fostered warm relationships with clients based on trust, respect and compassion.
- Demonstrated excellent time management skills by juggling multiple tasks efficiently without compromising on quality of care delivered.
- Administered oral and topical medication following instructions from medical personnel.
- Prepared and served healthy, nutritious meals, taking into account any special dietary needs and personal preferences.
- Executed housekeeping and meal preparation tasks, maintaining clean and comfortable living environment.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Contributed to specialised care for people with dementia, re-enablement or people with continence difficulties.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Maintained accurate records of daily care activities using Access Workspace for Care.
- Conducted regular health assessments, monitoring and reporting any changes to relevant healthcare professionals.
Education
early years practitioner -
lowestoft college
lowestoftSkills
- Client care coordination
- Medication management
- Health monitoring
- Mobility assistance
- Dementia care
- Customer engagement
- Event planning
- Time management
- Team collaboration
- Conflict resolution
- Compassionate communication
- Creative problem-solving
- Attention to detail
- Stress management
- Adaptability
- Fall prevention protocols
- Empathetic understanding
- Adaptable to client needs
- Conflict resolution in care
- Patient rights advocate
- Patience and tolerance
- Home safety techniques
- Household tasks efficiency
- Constructive feedback
- Practical moving and handling
- Communication with families
- Elderly care proficiency
- Comfortable with pets
- Nutrition management
- Basic life support
- Personal care
- Infection prevention and control
- Medication Administration
- Mobility support
- Meal preparation
- Adult and child first aid
- General housekeeping
- Catheter bag changing
- Positive risk-taking
- Learning disabilities support
- Infection Control
- Medication assistance
- Home-care support
- Manual handling training
- Transport arrangement
- Medication support
- Clear communication
- Pressure ulcer prevention
- Emotional support
- Daily living assistance
- Personalised care planning
- Client showering and washing
- Person-centred care
- Self-awareness
- CPR certified
- Hoisting machine operating
- Infection control procedures
- Wheelchair handling
- Safeguarding of Vulnerable Adults
- Dignity promotion
- Moving and handling techniques
- Personal hygiene support
- Mental health awareness
- Social support
- Wet room cleaning
- Time efficiency
- Hoist operation
- Event coordination
- Cash handling
- Party planning
- Compassionate care
- Multitasking
- Communication skills
- Problem resolution
- Record keeping
- Serving techniques
- Alcoholic beverage serving laws
- Patient and calm nature
- Stock inventory control
- Reservation software navigation
- Bill calculation
- Basic accounting
Timeline
Community carer
fig tree home care
12.2025 - Current
princess parties
the party palace
bar and waitress
Iconic and Notleys
bar and waitress
the jolly sailors
early years practitioner -
lowestoft college