Courtney E. Back

• Prepared BACS payments to settle supplier balances.
• Communicated with suppliers regarding payment issues, resolved disputes.
• Liaised with internal departments on purchase queries for efficient resolution.
• Reconciled purchase orders with invoices for financial accuracy.
• Matched and coded up to 1,100 invoices monthly, demonstrating extreme attention to detail.
• Reconciled supplier accounts, investigating and resolving unknown or missing transactions via email, post and phone to minimise discrepancies.
• Verified invoices against purchase orders to support smooth execution of month-end processes and end of year audit.

• Implemented multiple procedures and protocols for Front of House staff including proper diary management, communication platforms, and reporting.
• Acted as first point of contact for wide range of personnel.
• Solved administrative and customer service issues with knowledgeable and friendly support.
• Planned staff rotas to meet customer demand.
• Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.
• Assessed team performance, identifying weak areas for improvements and acknowledging achievements.
• Effectively led staff meetings for the entire practice including reviewing old business, fielding questions, gathering consensus on best practices, strategic implementation of requests, and reporting of outcomes.

Achievements include:

• Spearheaded and overseen database data cleaning
• Implemented centralized location for document and communication utilizing Google Drive, Teams, and Trello.
• Created and implemented analytical reporting.
• Implemented environmental changes necessary to ensure excellent customer service primarily by creating a "Back of House" responsible for telephone and support tasks which, in turn, allowed the Front of house to focus on present patients.

• Drafted contracts and ensured execution accordingly.
• Maintained correspondence and accurate communication with multiple departments including; logistics, planning, accounting, and other national offices pursuant to contracts.
• Responsible for collecting payments on contracts as well as answering billing and payment questions.
• Assisted coworkers with learning new protocols, standards, and technology.
• Delivered business strategy to drive revenue and operational efficiencies.
• Created and implemented Access database for direct marketing campaign.

• Responsible for processing/maintaining accurate patient data and legal documents.
• Scheduled surgeons and delegated assignments to adequately cover operational and project requirements resulting in overall reduction of overtime and office expenses by approximately 30%.
• Maintained correspondence regarding patient care.
• Input current metrics into tracking documents, spreadsheets, and prepared reports.
• Assisted in operational transition from Burnham Oral Surgery to Precision Oral Surgery by teaching coworkers new protocols, standards, and technology.

• International Economics Honor Society
• Responsible for processing membership applications pursuant to guidelines and regulations set forth in charter.
• Created Purchase Orders/Billing of membership fees/Crediting payments to outstanding accounts.
• Maintained independent database for reconciliation and reporting of data to board members.
• Processed merchandise orders in entirety.
• Responsible for office management in absence of Office Manager.
• Two separate yearly contracts including 2013-2014.

• Monitored and reviewed financial controls, processes and procedures to enable best practice development.
• Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
• Identified improvement changes regarding key processes for internal controls and accounting procedures for more than 300 clients.
• Reviewed bookkeeping and management accounts to achieve clear and correct reports.
• Developed three-way Trust accounting ledger using Excel spreadsheets to ensure proper administration of funds as required by state and federal regulations.
• Processed billables and payments with the highest degree of accuracy.
• Responsible for processing office payroll, filing and paying all pertinent taxes on federal and state levels.
• Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.
• Developed Standard Operating Procedures (SOP) for Finance Manager/Office Manager
• Point person for all Probate Court matters; Estates, Guardianships, and Conservatorships. Managed Probate case files, drafted legal documents, filed appropriate paperwork with courts.
• Notary Public - bonded and insured.

• Primarily responsible for first contact with passengers.
• Duties included check-ins, re-boards, rescheduling and ticketing during irregular operations, process all required flight paperwork including on/in/out/off times, office and clerical paperwork as required by the FAA and airline regulations.
• Interim manager beginning in February managing seven employees and schedules, processing payroll, direct reporting to home office on data and information necessary for the critical flow of aircraft and flight schedules.