Cotcheta Yangson-Phillips
Clapham,London,
Summary
I am a dedicated professional with strong communication skills and a proven ability to build positive relationships. With expertise in customer service, teamwork, and time management, I excel in collaborative environments, consistently delivering outstanding results. Adaptable and First Aid certified, I bring problem-solving skills, attention to detail, and a proactive attitude to dynamic work settings, fostering meaningful experiences while driving personal and professional growth
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Retail assistant
Smiths
London
2024.12 - 2025.01
- Delivered exceptional customer service by assisting customers with product inquiries, locating items, and offering tailored recommendations to enhance their shopping experience.
- Maintained a well-organized and visually appealing store environment by restocking shelves, arranging displays, and ensuring cleanliness.
- Operated the cash register efficiently, handling transactions, refunds, and exchanges with accuracy and professionalism.
- Adapted quickly to seasonal demands, such as high-volume periods during holidays, ensuring a positive experience for all customers.
Retail assistant
Marks and Spencer
London
2023.11 - 2024.01
- Delivered outstanding customer service by assisting customers with product selection, offering expert advice, and resolving queries efficiently.
- Maintained high standards of store presentation by restocking shelves, organising displays, and ensuring a clean and welcoming shopping environment.
- Contributed to the store's success by meeting sales targets and promoting special offers to increase customer satisfaction and revenue.
SEN teaching assistant
Spa School
London
2022.09 - 2023.09
- Supported students with special educational needs (SEN) by providing tailored assistance to help them engage with the curriculum and achieve their learning goals.
- Collaborated with teachers to implement individualised education plans (IEPs), adapting resources and teaching methods to suit the diverse needs of students.
- Delivered one-on-one and small group support to foster academic progress, social skills, and emotional development in students.
- Provided first aid as a certified First Aid Trained team member, ensuring the safety and well-being of students and colleagues.
Retail sales associate
Ghost
Portsmouth
2021.10 - 2022.08
- Provided personalised service to customers by offering expert guidance on women's wedding attire, including bridal gowns, bridesmaid dresses, and occasional wear.
- Built strong relationships with clients, ensuring a seamless and enjoyable shopping experience tailored to their unique preferences and needs.
- Maintained in-depth knowledge of the product range, including fabric details, fit, and styling options, to make informed recommendations and upsell complementary items.
Live-In caregiver
AginCare
West Sussex
2020.03 - 2021.09
- Assisted with daily living activities, including bathing, dressing, meal preparation, and household tasks, promoting a clean and nurturing atmosphere.
- Administered medications and monitored health conditions in accordance with medical advice, maintaining accurate records of care provided.
- Fostered companionship and emotional support through meaningful interactions, helping clients maintain a positive outlook and quality of life.
Education
Bachelor of Science - Sociology with Psychology
University of Portsmouth
Portsmouth 2019.10 - 2022.03
A-Levels - Economics
Southfields Academy
London 2017.09 - 2019.06
GCSEs - English
Lambeth Academy
London 2012.09 - 2017.07
Skills
- Customer Service Excellence
- Teamwork and Collaboration
- Organisation and Time Management
- Adaptability
- Problem-Solving
- Attention to Detail
- First Aid Certified
- Initiative and Proactivity
References:
Available upon request.
Timeline
Retail assistant
Smiths
2024.12 - 2025.01
Retail assistant
Marks and Spencer
2023.11 - 2024.01
SEN teaching assistant
Spa School
2022.09 - 2023.09
Retail sales associate
Ghost
2021.10 - 2022.08
Live-In caregiver
AginCare
2020.03 - 2021.09
Bachelor of Science - Sociology with Psychology
University of Portsmouth
2019.10 - 2022.03
A-Levels - Economics
Southfields Academy
2017.09 - 2019.06
GCSEs - English
Lambeth Academy
2012.09 - 2017.07