Costin Vilcu
Eastleigh
Summary
Personal Statement
I am a dedicated professional with a solid background in operational management since 2021, progressing from Assistant On-Site Manager to On-Site Manager, and now Assistant General Manager. My experience covers customer service and logistics operations, highlighting the importance of customer care in business success. I am knowledgeable in Health and Safety procedures, ensuring a compliant and safe work environment.
I possess strong analytical skills, critical thinking, and attention to detail, enabling me to tackle complex challenges effectively. My approachable nature helps build positive work relationships, fostering a productive workplace. I excel both independently and as part of a team, showing initiative and adaptability.
My goal is to leverage my operational expertise and high standards to contribute positively to any organization.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Assistant General Manager
Arrowhead Couriers
Southampton
01.2023 - 10.2024
- Weekly verification of invoices received from our clients
- Creating invoices for all drivers and On-Site Managers
- Overseeing the entire payment plan, ensuring that each driver and On-Site Manager is paid accurately and on time
- Managing the fleet, including tracking all vans, adding and removing them from insurance policies, maintaining MOT and road tax records, and keeping track of damages and deductions for each incident
- Liaising directly with our insurance broker to report claims and coordinate van repairs in case of accidents
- Collaborating directly with our providers for van rentals and ensuring that rental payments are made promptly and correctly to the suppliers
- This role demands strong organisational skills, meticulous attention to detail, and effective communication to manage and coordinate multiple tasks and responsibilities efficiently
Onsite Manager
Arrowhead Couriers
Southampton
01.2021 - 01.2023
- Supervising a team of delivery drivers, ensuring adherence to schedules and meeting delivery targets
- Conducting training sessions to educate drivers on company policies, safety protocols, and best practices for delivery efficiency
- Collaborating with logistics teams to optimize delivery routes for efficiency and timely deliveries
- Tracking performance metrics such as delivery times and customer satisfaction, and providing feedback for improvement
- Addressing operational issues during deliveries, such as vehicle breakdowns, traffic delays, or customer complaints
- Ensuring compliance with traffic laws, safety regulations, and company policies
- Coordinating vehicle maintenance by scheduling regular inspections to ensure fleet reliability
- Preparing reports on delivery performance, incidents, and procedural deviations
- This role demanded strong leadership, organisational skills, and the ability to manage multiple tasks simultaneously to ensure smooth delivery operations
Assistant Site Manager
Arrowhead Couriers
Southampton
08.2020 - 01.2021
- Performed delivery duties similar to a driver
- Trained with my Manager on non-delivery days to learn the responsibilities of an On-Site Manager
- Substituted for the primary Manager two days a week, managing daily routes and overseeing drivers
- Required flexibility, strong organizational skills, and the ability to manage and support a team efficiently
Courier Van Driver
Amazon Flex
Southampton
11.2017 - 08.2020
- Navigating pre-planned routes to ensure timely package deliveries
- Safely loading and unloading packages to prevent damage during transit
- Providing friendly and professional service to customers upon delivery
- Performing regular vehicle maintenance checks to ensure reliable operation
- Keeping accurate records of deliveries and reporting any issues, such as damaged packages or missed deliveries
- Adhering to all traffic laws and safety protocols to maintain a safe driving environment
- This role required strong time management skills, attention to detail, and excellent customer service abilities
Area Manager
Intercleanse Limited
Portsmouth
03.2017 - 11.2017
- Managing 80-100 employees daily and overseeing 20-25 garages from Monday to Saturday, ensuring efficient distribution of staff across various valeting sites
- Supervising valeting garages staffed with 2 to 6 individuals, spread across the South East of England, including 2 locations in London
- Ensuring each garage was adequately staffed daily to maintain high-quality service and timely delivery to our clients
- Facilitating the opening of new garages by securing contracts with various dealerships, including the two in London
- My role required strong organizational skills, effective communication, and the ability to manage multiple teams and locations to ensure operational excellence
Car Valeter
Intercleanse Limited
Portsmouth
03.2016 - 03.2017
- Perform exterior washes, waxing, and polishing
- Conduct interior cleaning, including vacuuming and upholstery care
- Utilize professional tools and products for quality results
- Provide mobile services for client convenience
- Ensure customer satisfaction through meticulous work
- With my expertise and attention to detail, I help enhance the appearance and longevity of vehicles, providing exceptional service to every client
Warehouse Team Leader
Vivre Home and Deco
București
01.2014 - 01.2016
- Coordinating, organizing, and supervising staff and order processing within the warehouse
- Overseeing and controlling order picking, goods receipt, and goods dispatch operations to ensure accuracy and minimize handling damage
- Supervising and managing stock replenishment, regardless of volume fluctuations
- Implementing and monitoring cost control measures, performance, and productivity standards
- Managing stock movements from block stack and rack locations, ensuring accurate recording and maintaining inventory integrity
- This role required strong organizational skills, leadership, and attention to detail to ensure efficient warehouse operations and high standards of accuracy
Warehouse Stock Controller
Augsburg International LOGISTICS
București
01.2013 - 01.2014
- Processing and managing orders efficiently
- Operating mechanical and IT systems to streamline operations
- Coordinating with customers and various departments to ensure smooth workflows
- Training, supervising, and appraising staff performance
- Planning and implementing logistics strategies
- Overseeing and administering stock control to maintain accurate inventory records
- My role required excellent organisational skills and a keen eye for detail to ensure seamless warehouse operations
Warehouse Picker and Packer
Augsburg International LOGISTICS
București
01.2011 - 01.2013
- Locating and selecting items to be packed for distribution
- Utilizing a handheld scanner to access product lists
- Identifying the correct storage locations and gathering items into a trolley for transport to the packing area
- Printing courier, postal, or internal delivery labels to ensure clear destination instructions
- Organizing and stocking new inventory in the warehouse for future distribution
- I ensure efficiency and accuracy in fulfilling orders, contributing to seamless warehouse operations and timely deliveries
Education
Bachelor's degree - Business and Management with Integrated Foundation
Bath Spa University
09.2024 - 10.2024
Diploma - baccalaureate in Mathematics and IT
College
01.2007 - 01.2011
Skills
- Delivery driver experience
- Microsoft Office
- Driving
- Multitasking
- Management
- Training
- Customer Service
- Microsoft Powerpoint
- Machine learning
- Leadership
- Deep learning
- Research
- Continuous improvement
- Business process improvement
- Business management
- Business development
- Logistics
- Warehouse management
- Warehouse experience
- Apple Numbers
- Transportation management systems
- Compliance management
- Recruiting
- Database administration
- System administration
Certification
Computer Operator
Languages
English
Romanian
Personal Information
Total Experience: 12
Custom
Bachelor's
Timeline
Bachelor's degree - Business and Management with Integrated Foundation
Bath Spa University
09.2024 - 10.2024
Assistant General Manager
Arrowhead Couriers
01.2023 - 10.2024
Onsite Manager
Arrowhead Couriers
01.2021 - 01.2023
Assistant Site Manager
Arrowhead Couriers
08.2020 - 01.2021
Courier Van Driver
Amazon Flex
11.2017 - 08.2020
Area Manager
Intercleanse Limited
03.2017 - 11.2017
Car Valeter
Intercleanse Limited
03.2016 - 03.2017
Warehouse Team Leader
Vivre Home and Deco
01.2014 - 01.2016
Warehouse Stock Controller
Augsburg International LOGISTICS
01.2013 - 01.2014
Warehouse Picker and Packer
Augsburg International LOGISTICS
01.2011 - 01.2013
Diploma - baccalaureate in Mathematics and IT
College
01.2007 - 01.2011
Similar Profiles
Risuf AmzadRisuf Amzad
Owner / Operator Courier Driver at Nadia Couriers Ltd, contracted to NZ Couriers LtdOwner / Operator Courier Driver at Nadia Couriers Ltd, contracted to NZ Couriers Ltd
Mikayla BorgMikayla Borg
Freight Handler at Couriers PleaseFreight Handler at Couriers Please
Mark OliverMark Oliver
Dry Ice Development and Production Supervisor at Grabbit & Run Couriers LtdDry Ice Development and Production Supervisor at Grabbit & Run Couriers Ltd
KOBIMDI COLLINS CHIKEKOBIMDI COLLINS CHIKE
Senior Health Care Support Worker Band 3 (SHCSW) at Hampshire and Isle of Wight healthcare NHS Foundation Trust, Bluebird HouseSenior Health Care Support Worker Band 3 (SHCSW) at Hampshire and Isle of Wight healthcare NHS Foundation Trust, Bluebird House
Sophia DoughtySophia Doughty
Team Leader at Sainsbury'sTeam Leader at Sainsbury's