Cosmin Marian Badicescu
Royal Tunbridge Wells
Summary
A passionate and results-oriented hospitality professional with substantial background in restaurant management, customer service, and team leadership. Proven ability to supervise employees, improve customer satisfaction, and maximise operational efficiency in fast-paced circumstances. Competent in financial control, inventory management, and health and safety compliance.
I am in search of a dynamic hospitality, tourism, or restaurant management position that prioritises efficiency and service, and requires leadership, operational, and customer engagement skills.Gaining industry knowledge with an International Tourism and Hospitality Management degree.
I love creating great dining experiences and growing businesses. Able to resolve conflicts and motivate teams to perform well.
Overview
8
8
years of professional experience
Work History
Shift Manager
Pizza Express
05.2022 - Current
- Delivering high-quality service to customers in a fast-paced restaurant environment
- Coordinating with kitchen staff to ensure timely service and exceptional dining experiences
- Maintaining cleanliness, hygiene, and organizational standards in the restaurant
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Waiter
IVI Restaurant
01.2020 - 01.2022
- Welcoming guests and providing attentive table service to ensure a memorable dining experience
- Handling customer complaints professionally and resolving issues promptly
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
Côte Brasserie
01.2017 - 01.2020
- Providing an exceptional dining experience in an upscale restaurant setting
- Managing table reservations and ensuring the seamless coordination of service
- Communicating effectively with kitchen staff to accommodate customer dietary requirements
Education
High School Assembly Building - Building and Construction
High School Assembly Building
University of Sunderland - International Tourism and Hospitality Management
University of Sunderland
London, ENG02.2025
Skills
- Punctual and reliable
- Food safety compliance
- Customer service focus
- Decision-making
- Energetic and enthusiastic
- Scheduling coordination
- Verbal and written communication
- Documentation and reporting
- Staff motivation
- Quality assurance
Personal Information
- Date of Birth: 22 September 1984
- Gender: Male
- Nationality: Romanian
- Driving License: AM, B1, B
Languages
Romanian
Native language
English
Advanced
C1
Additional Information
- Reliable and Dedicated: I am extremely committed to my work, constantly ensuring that projects are accomplished efficiently and to the greatest standards.
- Adaptable and resilient: I thrive in fast-paced workplaces and can easily adapt to changing circumstances, such as in hospitality, events, and logistics.
- Team-Oriented Leader: My expertise in customer service and management has given me the ability to encourage and lead teams successfully.
- Detail-oriented: I prioritise maintaining high operational standards, quality control, and compliance with health and safety laws.
- Strong Work Ethic: I am a dedicated professional who prioritises client satisfaction and operational success.
- Eager to learn and grow professionally
music, travelling , playing football
Playing football is one of my favourite activities. It keeps me busy, improves my teamwork abilities, and allows me to push myself both physically and intellectually.
I enjoy travelling, particularly to sunny countries where I may visit historical sites and learn about new cultures. Travel allows me to extend my horizons, meet new people, and create wonderful memories.
Timeline
Shift Manager
Pizza Express
05.2022 - Current
Waiter
IVI Restaurant
01.2020 - 01.2022
Waiter
Côte Brasserie
01.2017 - 01.2020
High School Assembly Building - Building and Construction
High School Assembly Building
University of Sunderland - International Tourism and Hospitality Management
University of Sunderland
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