Cosmin Irava
Colwyn Bay,Conwy
Summary
Experienced operations leader with a background in fleet management, retail, and multi-site operations. Skilled at streamlining processes, leading teams, and improving performance across complex environments. Strong focus on profitability, efficiency, safety, and customer excellence, with a track record of delivering results and building high-performing teams.
Overview
10
10
years of professional experience
Work history
Head of Fleet and Expansion
Gophr
Remote
2024.04 - Current
- Directed operational excellence for 3000+ active couriers monthly
- Overseen a team of compliance officers ensuring all active couriers have appropriate documentation.
- Developed and implemented training modules to enhance effectiveness and customer satisfaction.
- Directed expansion plans across the country some reaching 600+ locations.
- Project managing of customer onboarding.
- Financial optimisation and improving profitably on regular basis each quarter YoY.
Fleet Manager
Gophr
Remote
2023.02 - 2024.04
- Planned logistics across national boundaries to reliably meet delivery requirements.
- Conducted regular fleet audits for up-to-date document compliance.
- Selected, trained and performance-managed couriers to build best possible service
- Handled crisis situations effectively, minimising disruption to services.
- Managed fleet operations for optimal efficiency.
- Managed 3PL operations that improved efficiency by 10% and profitability by 20% YoY
Operations manager
John Lewis & Partners
London
2022.08 - 2023.02
- Coached drivers, technicians and installers using by weekly check-ins on performance.
- Reduced cost per delivery and improved site performance by 15% within first 90 days.
- Built performance reports that drove productivity up by 5% in each area of delivery.
Operations Executive
Gophr Ltd
London
2022.02 - 2022.07
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Collected regular customer and employee feedback, interpreting findings to enable corrective action.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
Logistics and Operations Manager
Corrda Logistics Ltd - Amazon Franchise
Dunstable, Central Bedfordshire
2021.08 - 2022.02
- Implemented process improvements based on known productivity or quality issues, enhancing business efficiency.
- Managed day-to-day processing and operations delivery, leading and motivating teams to deliver against KPIs.
- Regularly monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Managing a fleet of over 50 delivery drivers.
- Liaising with main supplier in order to achieve the best possible outcome for business growth and keeping customer experience to an all time high.
- Closely managed subcontractors to ensure cost-effective services fell within allocated budgets.
Area manager
Vodafone UK
London
2020.11 - 2021.08
- Managed transition of three retail stores from corporate to franchise.
- Designed training and operations programmes to increase productivity.
- Built strategies side by side with franchise director in order to maximise profit.
- Managed P&L accounts and identified opportunities to improve the business and increased sales revenue by 20-30% per venue.
- Took charge of recruitment, training and development of agents across the whole company.
Retail Store Manager
Vodafone Ltd
London
2019.08 - 2020.11
- Directed multiple locations across North and Central London.
- Recruited, trained and developed agents in order to optimise the business and maximise profit.
- Set, review, managed targets as well as P&L accounts.
- Supported the Regional Manager on Operational aspects across North London regions.
Deputy Store Manager
Vodafone Ltd
London
2018.01 - 2019.08
- Worked side by side with Senior Managers across flagship locations.
- Took charge of recruitment, staff reviews, target management and P&L accounts.
- Reported and took charge of the venue on Senior Manager's absence.
- Managed the Customer Satisfaction level with quick intervention when needed.
Assistant Store Manager
Vodafone Ltd
Watford
2016.10 - 2018.01
- Supported the Store Manager with all day to day activities.
- Took charge of the venue on the absence of the Store Manager.
- Worked side by side with the Store Manager on achieving targets and managing the P&L accounts.
Sales Advisor
Vodafone Ltd
London
2015.11 - 2016.10
- Took charge of own performance.
- Managed the customer satisfaction level on a personal basis.
- Supported the Store Manager and colleagues into achieving targets.
Education
Bachelor of Business Administration - Business Management
London South Bank University
London08.2021
Skills
- Health & Safety
- People management
- Management of P&L accounts
- Very strong analytical skills
- Microsoft Office
- Business development
- Recruitment
- Financial management
- Quality Compliance Procedures
- High-Pressure Environments
- Process Improvement Strategies
- Project management
- Expansion and business growth
Timeline
Head of Fleet and Expansion
Gophr
2024.04 - Current
Fleet Manager
Gophr
2023.02 - 2024.04
Operations manager
John Lewis & Partners
2022.08 - 2023.02
Operations Executive
Gophr Ltd
2022.02 - 2022.07
Logistics and Operations Manager
Corrda Logistics Ltd - Amazon Franchise
2021.08 - 2022.02
Area manager
Vodafone UK
2020.11 - 2021.08
Retail Store Manager
Vodafone Ltd
2019.08 - 2020.11
Deputy Store Manager
Vodafone Ltd
2018.01 - 2019.08
Assistant Store Manager
Vodafone Ltd
2016.10 - 2018.01
Sales Advisor
Vodafone Ltd
2015.11 - 2016.10
Bachelor of Business Administration - Business Management
London South Bank University