Summary
Overview
Work history
Education
Skills
Timeline
Generic

Cosmin Irava

Colwyn Bay,Conwy

Summary

Experienced operations leader with a background in fleet management, retail, and multi-site operations. Skilled at streamlining processes, leading teams, and improving performance across complex environments. Strong focus on profitability, efficiency, safety, and customer excellence, with a track record of delivering results and building high-performing teams.

Overview

10
10
years of professional experience

Work history

Head of Fleet and Expansion

Gophr
Remote
04.2024 - Current
  • Directed operational excellence for 3000+ active couriers monthly
  • Overseen a team of compliance officers ensuring all active couriers have appropriate documentation.
  • Developed and implemented training modules to enhance effectiveness and customer satisfaction.
  • Directed expansion plans across the country some reaching 600+ locations.
  • Project managing of customer onboarding.
  • Financial optimisation and improving profitably on regular basis each quarter YoY.

Fleet Manager

Gophr
Remote
02.2023 - 04.2024
  • Planned logistics across national boundaries to reliably meet delivery requirements.
  • Conducted regular fleet audits for up-to-date document compliance.
  • Selected, trained and performance-managed couriers to build best possible service
  • Handled crisis situations effectively, minimising disruption to services.
  • Managed fleet operations for optimal efficiency.
  • Managed 3PL operations that improved efficiency by 10% and profitability by 20% YoY

Operations manager

John Lewis & Partners
London
08.2022 - 02.2023
  • Coached drivers, technicians and installers using by weekly check-ins on performance.
  • Reduced cost per delivery and improved site performance by 15% within first 90 days.
  • Built performance reports that drove productivity up by 5% in each area of delivery.

Operations Executive

Gophr Ltd
London
02.2022 - 07.2022
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Collected regular customer and employee feedback, interpreting findings to enable corrective action.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.

Logistics and Operations Manager

Corrda Logistics Ltd - Amazon Franchise
Dunstable, Central Bedfordshire
08.2021 - 02.2022
  • Implemented process improvements based on known productivity or quality issues, enhancing business efficiency.
  • Managed day-to-day processing and operations delivery, leading and motivating teams to deliver against KPIs.
  • Regularly monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Managing a fleet of over 50 delivery drivers.
  • Liaising with main supplier in order to achieve the best possible outcome for business growth and keeping customer experience to an all time high.
  • Closely managed subcontractors to ensure cost-effective services fell within allocated budgets.

Area manager

Vodafone UK
London
11.2020 - 08.2021
  • Managed transition of three retail stores from corporate to franchise.
  • Designed training and operations programmes to increase productivity.
  • Built strategies side by side with franchise director in order to maximise profit.
  • Managed P&L accounts and identified opportunities to improve the business and increased sales revenue by 20-30% per venue.
  • Took charge of recruitment, training and development of agents across the whole company.

Retail Store Manager

Vodafone Ltd
London
08.2019 - 11.2020
  • Directed multiple locations across North and Central London.
  • Recruited, trained and developed agents in order to optimise the business and maximise profit.
  • Set, review, managed targets as well as P&L accounts.
  • Supported the Regional Manager on Operational aspects across North London regions.

Deputy Store Manager

Vodafone Ltd
London
01.2018 - 08.2019
  • Worked side by side with Senior Managers across flagship locations.
  • Took charge of recruitment, staff reviews, target management and P&L accounts.
  • Reported and took charge of the venue on Senior Manager's absence.
  • Managed the Customer Satisfaction level with quick intervention when needed.

Assistant Store Manager

Vodafone Ltd
Watford
10.2016 - 01.2018
  • Supported the Store Manager with all day to day activities.
  • Took charge of the venue on the absence of the Store Manager.
  • Worked side by side with the Store Manager on achieving targets and managing the P&L accounts.

Sales Advisor

Vodafone Ltd
London
11.2015 - 10.2016
  • Took charge of own performance.
  • Managed the customer satisfaction level on a personal basis.
  • Supported the Store Manager and colleagues into achieving targets.

Education

Bachelor of Business Administration - Business Management

London South Bank University
London
08.2021

Skills

  • Health & Safety
  • People management
  • Management of P&L accounts
  • Very strong analytical skills
  • Microsoft Office
  • Business development
  • Recruitment
  • Financial management
  • Quality Compliance Procedures
  • High-Pressure Environments
  • Process Improvement Strategies
  • Project management
  • Expansion and business growth


Timeline

Head of Fleet and Expansion

Gophr
04.2024 - Current

Fleet Manager

Gophr
02.2023 - 04.2024

Operations manager

John Lewis & Partners
08.2022 - 02.2023

Operations Executive

Gophr Ltd
02.2022 - 07.2022

Logistics and Operations Manager

Corrda Logistics Ltd - Amazon Franchise
08.2021 - 02.2022

Area manager

Vodafone UK
11.2020 - 08.2021

Retail Store Manager

Vodafone Ltd
08.2019 - 11.2020

Deputy Store Manager

Vodafone Ltd
01.2018 - 08.2019

Assistant Store Manager

Vodafone Ltd
10.2016 - 01.2018

Sales Advisor

Vodafone Ltd
11.2015 - 10.2016

Bachelor of Business Administration - Business Management

London South Bank University

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Cosmin Irava