Cory Thomas-Calder
Swansea,Swansea
Summary
Dedicated professional with extensive skills in complaint resolution, customer service training, and stress resilience. Demonstrates expertise in dietary substitute recommendations, stock counting, and retail sales techniques. Proficient in billing systems and maintaining composure under pressure while being personable and knowledgeable of GDPR compliance. Skilled in office equipment operation, data inputting, spreadsheet creation, accounting basics, database management, telephone etiquette, records management, and Microsoft Office proficiency. Aims to leverage these competencies to enhance organisational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work history
Administrative assistant
Vellacine
Cardiff
02.2024 - Current
- Organised client meetings, prepared agendas and took detailed minutes.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Contributed to team effort by accomplishing related results as needed.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Improved customer satisfaction through prompt response to email and phone queries.
Customer Assistant
Marks & Spencer
Swansea
07.2024 - 01.2025
- Provided excellent customer service by assisting shoppers with inquiries, locating products, and offering recommendations to enhance their shopping experience.
- Operated tills and self-checkout systems efficiently, handling cash and card transactions accurately while maintaining a high level of customer interaction.
- Restocked shelves and maintained stock levels, ensuring products were well-presented, correctly priced, and within date to meet company standards.
- Assisted in deliveries and stock replenishment, ensuring efficient inventory management and minimal waste.
- Maintained store cleanliness and organization, adhering to health, safety, and hygiene regulations.
- Supported promotional activities by setting up displays, ensuring correct signage, and informing customers about special offers and loyalty schemes.
- Worked collaboratively with team members and managers to ensure smooth daily operations and excellent customer service.
- Handled customer complaints and concerns professionally, providing effective solutions to maintain customer satisfaction.
Barista
Starbucks Coffee
Swansea
11.2021 - 12.2023
- Delivered exceptional customer service in a fast-paced environment, ensuring a welcoming and efficient experience for guests.
- Managed cash handling, processed transactions accurately, and balanced registers at the end of shifts.
- Oversaw store organization, cleanliness, and compliance with health and safety regulations.
- Assisted in training and mentoring new team members to maintain high standards of service, and efficiency.
- Managed stock levels and coordinated with team members to ensure inventory replenishment and availability of products.
- Resolved customer concerns and complaints promptly, ensuring satisfaction and brand loyalty.
- Maintained workflow efficiency by coordinating with team members during peak hours to minimize wait times.
- Supported store leadership by implementing company policies and procedures, contributing to smooth daily operations.
Education
A-Levels -
Olchfa Sixth Form
GCSEs -
Bishopston Comprehensive School
Skills
- Complaint resolution proficiency
- Customer service training
- Stress resilience
- Dietary substitute recommendations
- Stock counting
- Shelf stocking
- Retail sales techniques
- Billing systems
- Composure under pressure
- Personable
- Knowledge of gdpr compliance
- Office equipment operation
- Data inputting
- Spreadsheet creation
- Accounting basics
- Database management
- Telephone etiquette
- Records management
- Microsoft Office proficiency
Timeline
Customer Assistant
Marks & Spencer
07.2024 - 01.2025
Administrative assistant
Vellacine
02.2024 - Current
Barista
Starbucks Coffee
11.2021 - 12.2023
A-Levels -
Olchfa Sixth Form
GCSEs -
Bishopston Comprehensive School
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