Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
Generic

Cory Barnes

Gosport,Hampshire

Summary

I am a Computer Science graduate keen to advance and practice my knowledge of IT through the industry. I enjoy experimenting with different programs and hardware learning new processors each time. I currently specialise in network topology and I also have a keen interest in active directory and Microsoft intune.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Junior Technical Support Analyst

CHAMP
Remote
2025.02 - Current
  • Supported the day to day operations of CHAMP clients by diagnosing and resolving issues across multiple SaaS applications
  • Maintained and monitored customer infrastructure to ensure uptime and performance
  • Consistently met SLA targets by resolving support tickets efficiently and effectively
  • Operated effectively in a fast paced, high pressure technical support environment

TECHNICAL ENGINEER

FONE TECHNOLOGIES
Southampton
2023.08 - 2025.02
  • Networking controlling Routers, Access Points.
  • Using ticketing software to create and complete ticket requests.
  • Experience of VoIP technologies knowledge of the SIP protocol
  • Knowledge and understanding of TCP/IP, DNS, DHCP

COMPUTER TECHNICIAN ASSISTANT

PC CONSULTANTS
Isle Of Wight
2015.01 - 2016.01
  • Refurbished PC systems and peripherals
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Strong knowledge of Microsoft Office 365/2021/2019/2016
  • Knowledge of Apple iOS (iPad and iPhone)/Android

Education

Bachelor of Science - Computer Science

UNIVERSITY OF BRIGHTON
2020.01 - 2023.01

Level 3 College Advanced Digital Industry - Computer Science

ISLE OF WIGHT COLLEGE
2017.01 - 2020.01

Skills

  • SQL
  • DrayTek and TP link configuration
  • Active Directory
  • Microsoft Office 365 support
  • Switches and access points
  • Customer support in an IT environment
  • Problem solving

Certification

  • DrayTek Certified Network Admin | DrayOS and VigorAP
  • 2024 | DCNA ROUTER EXAM SCORE 98/100
  • TP-Link Omada Certified Network Administrator (ONCA) Wireless
  • 2024 | OCNA WIRELESS EXAM SCORE 70/100

Timeline

Junior Technical Support Analyst

CHAMP
2025.02 - Current

TECHNICAL ENGINEER

FONE TECHNOLOGIES
2023.08 - 2025.02

Bachelor of Science - Computer Science

UNIVERSITY OF BRIGHTON
2020.01 - 2023.01

Level 3 College Advanced Digital Industry - Computer Science

ISLE OF WIGHT COLLEGE
2017.01 - 2020.01

COMPUTER TECHNICIAN ASSISTANT

PC CONSULTANTS
2015.01 - 2016.01
Cory Barnes