Cory Barnes
Gosport,Hampshire
Summary
I am a Computer Science graduate keen to advance and practice my knowledge of IT through the industry. I enjoy experimenting with different programs and hardware learning new processors each time. I currently specialise in network topology and I also have a keen interest in active directory and Microsoft intune.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Junior Technical Support Analyst
CHAMP
Remote
2025.02 - Current
- Supported the day to day operations of CHAMP clients by diagnosing and resolving issues across multiple SaaS applications
- Maintained and monitored customer infrastructure to ensure uptime and performance
- Consistently met SLA targets by resolving support tickets efficiently and effectively
- Operated effectively in a fast paced, high pressure technical support environment
TECHNICAL ENGINEER
FONE TECHNOLOGIES
Southampton
2023.08 - 2025.02
- Networking controlling Routers, Access Points.
- Using ticketing software to create and complete ticket requests.
- Experience of VoIP technologies knowledge of the SIP protocol
- Knowledge and understanding of TCP/IP, DNS, DHCP
COMPUTER TECHNICIAN ASSISTANT
PC CONSULTANTS
Isle Of Wight
2015.01 - 2016.01
- Refurbished PC systems and peripherals
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Strong knowledge of Microsoft Office 365/2021/2019/2016
- Knowledge of Apple iOS (iPad and iPhone)/Android
Education
Bachelor of Science - Computer Science
UNIVERSITY OF BRIGHTON
2020.01 - 2023.01
Level 3 College Advanced Digital Industry - Computer Science
ISLE OF WIGHT COLLEGE
2017.01 - 2020.01
Skills
- SQL
- DrayTek and TP link configuration
- Active Directory
- Microsoft Office 365 support
- Switches and access points
- Customer support in an IT environment
- Problem solving
Certification
- DrayTek Certified Network Admin | DrayOS and VigorAP
- 2024 | DCNA ROUTER EXAM SCORE 98/100
- TP-Link Omada Certified Network Administrator (ONCA) Wireless
- 2024 | OCNA WIRELESS EXAM SCORE 70/100
Timeline
Junior Technical Support Analyst
CHAMP
2025.02 - Current
TECHNICAL ENGINEER
FONE TECHNOLOGIES
2023.08 - 2025.02
Bachelor of Science - Computer Science
UNIVERSITY OF BRIGHTON
2020.01 - 2023.01
Level 3 College Advanced Digital Industry - Computer Science
ISLE OF WIGHT COLLEGE
2017.01 - 2020.01
COMPUTER TECHNICIAN ASSISTANT
PC CONSULTANTS
2015.01 - 2016.01