Corrinne Craven
Manchester,Sale
Summary
Dedicated Contact Centre Team Manager with expertise in managing high volumes of inbound calls while ensuring exceptional customer experiences. Inspires team engagement and performance through targeted training and support, leading to consistent achievement of service delivery and quality standards. Hardworking professional with track record of leading teams to achieve operational targets and improve performance. Skilled in conflict resolution, staff training, and project management. Committed to fostering collaborative work environment and driving team success.
Overview
42
42
years of professional experience
Work History
Contact Centre Team Manager
Cotton Traders
Cheshire, Altrincham
01.1995 - Current
- Managed high volume of inbound calls in a fast-paced environment to ensure customer needs are met efficiently.. Demonstrating time management.
- Achieved outstanding customer satisfaction through effective team management.
- Achieve consistently high performance standards through effective coaching and training of advisors.
Enhance team culture by promoting accountability and collaboration, resulting in improved employee engagement.
Deliver actionable insights through detailed performance reports, driving data-informed decision-making and operational improvements. - Managed team members during operations, providing support and guidance as needed to maintain effective performance.
- Responsible for leading and developing a team of advisors to deliver excellent customer service and achieve operational performance targets. Full responsibility for team performance, service delivery, people management, and operational control, ensuring service levels are achieved, quality standards are maintained, and advisors are engaged, supported, and developed within a structured performance framework.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Accounts sales ledger
GAN Motor Insurance Company
Manchester
07.1984 - 01.1995
- Updated customer accounts and processed payments.
- Processed payments and adjusted accounts accordingly, maintaining precise financial records.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
Education
Blessed Thomas High School
Altrincham, TRFSkills
- Customer relationship management
- Performance monitoring
- Team building
- Employee training
- Operational control
- Team development
- Customer service
Attending the gym, walking & learning history
- Member of the Local gym
- Walking regularly, in particular my dog
- Documentaries on historical facts
Timeline
Contact Centre Team Manager
Cotton Traders
01.1995 - Current
Accounts sales ledger
GAN Motor Insurance Company
07.1984 - 01.1995
Blessed Thomas High School