Corrie Winskill

I worked in various roles in my time at Barclays.

I started out as a cashier working in the branch on the counter, serving customers with cash as well as servicing requests.

I then progressed on to Counter Manger, running the counter and ensuring day to day service was carried out to the highest standard.

I then took a sideways step and went in to Personal Banking, helping customers with their day to day banking as well regulated products such as insurance and lending face to face.

During COVID we had to adapt and our way of working and i supported the call centre's talking inbound calls.

My last role within the bank was as a Business Onboarding Specialist where i conducted appointments with customers opening new business accounts.

All of the roles included

• Delivering excellent service with timely problem resolutions.
• Coordinated with other departments to resolve cross-functional issues.
• Handling complaints effectively, resulting in increased loyalty from customers.
• Resolving any technical issues promptly, minimising disruption for customers.
• Following due diligence and regulations to ensure compliance to our regulators.

• I trained any new entrants to the company in the Foreign Exchange Role
• Covered sickness and holidays across the North East branches
• Organised promotions to increase sales
• Ordered currency from suppliers securing the best rates
• Coordinated regular team-building activities, boosted overall morale and teamwork.
• If a new branch was opening I would be involoved in the set up of the foreign exchange bureau.

• Facilitated smooth booking processes to guarantee seamless travel experiences.
• Balanced sales targets whilst maintaining high standards of customer service.
• Maintained up-to-date knowledge of global destinations, enhancing service delivery.